TouchNote Custom Cards & Gifts

I’m so happy that someone created this excellent app ! Buying “Thank you” cards has become a thing of the past. Now I just select the card I want adding a photo or special message, thank the person for whatever my children have received, add the address and it’s all done ! The best thing is if you’ve made an error you can cancel the card in question within 30 minutes of creating and ‘sending’ it and you get your credits back and the unwanted card hasn’t been sent ! That’s absolutely brilliant as after Christmas or Birthday’s I can’t always remember who’s sent what (although I try to keep a list) and I’ve accidentally sent a card to someone who didn’t send money to the kids but thanks to this app I’ve managed to cancel it and get my credits back without the embarrassment of explaining to the recipient why I’ve sent a Thank You Card to them when they haven’t sent a thing !! This is definitely an all round brilliant app that I use again and again, to say thanks or simply hello with a fab pic ! I’d recommend it 100% !

Updating my review A’s TouchNote have tried hard to put things right, I did as they recommended and downloaded photoshop to get my pictures brighter and clearer, such a difference. There were quite a few problems trying to get another frame through, it wouldn’t let me edit then couldn’t put on my address and I had to take off then download updated versions of the app. Anyhow I slogged on and TouchNote tech team fixed the glitches and we got there! Well hope we did as it’s on the way! Thank you TouchNote team for helping. So we go on our first ever cruise, lots of pictures taken on our bucket list Baltic Tour ( I’m over 2 years into a 3 to 5 year diagnosis with terminal breast cancer so we though a good way to see several cities) I do a beautiful big GALLERY frame, my first order with TouchNote. It looks ok on preview but so dark when it arrived. I’ve asked if they could lighten it to print again ( after looking out and sending them each of the pictures I used, this took some time!) the reply, no, can’t help because the pics are pretty dark, they look ok on your gadget because of the projected light. I wish someone had looked at it and got back to me before printing what is a something too dark to hang. Very disappointed. Was given 3 credits, thank you for that.

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I am a long-term user and supporter of Touchnote, and it has been a great service. I've spent a lot of money on postcards over the years and currently have credits in my account (so that's money of mine in Touchnote’s bank account). Once again they have changed the goalposts without supporting existing users, taking functionality that we had and making it only available to “premium”, i.e. monthly-fee-paying, customers*. Most egregiously, there is now an expiration date on credits — something which was not made clear when I bought my last bundle. This is mis-selling, Touchnote. If you think I’m going to sign up to pay you on a monthly basis after you’ve so clearly demonstrated you can’t be trusted with my money, then you have another think coming. It’s very short-sighted because I would have happily carried on with Touchnote, but now I’ve been prompted to look for an alternative. Shame you couldn’t be bothered to look after your old customers properly. *I have also just read a review from a customer who said Touchnote took a year’s worth of fees in one go and refused a refund when the customer requested it. If this is true I think Touchnote are in breach of distance selling rules — customers can cancel their order up to 14 days after making it for a full refund.

I'm an early adopter and have been using a TouchNote since the very beginning. Brilliant App. I use it all the time for sending thank-you notes, pictures to friends and relatives, sending holiday postcards, they even arrive before we get home! Much better than a text, it's tangible! You can send a postcard from anywhere to anyone, you can even personalise the stamp! I recommend this to all I know. I love the fact it's changing with the times; birthday cards canvas pictures. It's a fabulous app and I recommend it to everyone I know and even those I don't. Try it, you won't be disappointed... Update November 2017 Still loving TouchNote, still great value to buy a block of credits. Who only sends a postcard when they’re on holiday? Certainly not me, I even sent one to TouchNote thanking them for their App! Everyone loves to receive these cards for any occasion. My elderly aunt keeps them all pictures, especially the family pix she says they’re better than photographs. Still recommending to everyone 😉

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When I saw the physical cards I had sent, the text had been cut off at the bottom. Sometimes the text was large, sometimes illegibly small. It filled only a fraction of the space or spilled out of it. On another occasion - I only caught it a couple of times because I didn’t check with my recipients if they got their cards every time - cards never turned up. When I raised a complaint with customer service they were slow, argumentative and didn’t settle the matter satisfactorily. I had been a long time customer - I didn’t see the cards at the other end until I’d been using the app regularly for five years - and they should have made an effort to retain me if they didn’t want to lose me to a rival. They also introduced an expiry date to their credits, so they became worthless if they weren’t used within a set time period, something I wasn’t aware of when I bought them. It doesn’t amount to much money, but it still feels like a swindle. I was also disappointed by the twee designs of their greeting cards and the limitations of the app for making your own designs. The app is a good business concept but badly executed, and the company will lose customers if they don’t lift their game.