TouchBanking

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I’ve used this app for over three years now, and the easiest way to describe the experience is one of exasperation. When the app does work as intended, it works fine. The UI has the basics you would expect out of a financial/online banking app, but no extras. However, that said, the majority of the time - maybe 60% or so - it is impossible to access your banking information due to problems with the app. Whether it’s connection issues (which arose with the most recent update), servers being down, or general access errors, I find myself unable to even check balances, or other basic functions, in many situations where mobile access would have been ideal. Overall the app isn’t worth the struggle most of the time; and can be frustrating as all get out when you need mobile access to your information. It isn’t worth the time and it would be easier to simply access mobile banking through a browser.

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App is behind the times for many reasons. It freezes up all the time, has slow updates. Doesn't show pending transactions or loan details. Has very limited functionality, no features such as statements and account maintenance, and customized links and no Touch ID. It also doesn't offer any promos and banners like the other mobile apps do. I wish they would clean up the app and put the links on a tab like all of the other mobile apps do. Obviously the developer hasn't seen any other mobile banking apps. The company who makes this app is all about money, so instead of loading the app with functionality features such as seeing your pending transactions, or when your loan payment is actually due they focus on their money making products/services that they make a profit from such as "pop money" and "credit sense". It would be nice if they focused more on the consumer than their bottom line. I just wish apple had an option for negative stars because this app doesn't even deserve one star. This is by far the worse app I have used period, so save your time and use you check book register because it is more technologically advanced than this app.

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I use LastPass as my password manager because I care about the security of my passwords. That means I don’t have my different individual passwords for my 50-some websites all memorized; LastPass does it for me. It also means I have to copy and paste my password from the LastPass app into TouchBanking to be able to log in, and I can’t, because TouchBanking for no reason doesn’t let you paste into the password field. And if I switch back and forth between the two apps as I type in manually, TouchBanking deletes anything I had previously typed every time I switch back into it. So I guess people who care about security can’t log into this app. Seems ironic. Also very annoying. This used to work for me but it doesn’t anymore. The two stars indicates it was useful once.

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This app is so messed up. Half the button aka shortcuts don’t work. Touch ID doesn’t work for touch banking. Your password that you created no longer works and it’s been the only password you have used this whole time. No support no access to your account. Is this even a real bank. I feel like I got scammed to open an account. This is a fake account it seems to me. Customer service doesn’t exist. Seriously give them a call for your self. Alhambra credit union. Such a fake bank. Not real at all. Just a hole in the wall bank with no real systems. If you don’t have access to your account or money they just robbed you. Not only your password won’t work anymore. Your PIN number at the atm don’t work either. When they need to reset it their systems are having issues and been 2 months and no fix yet. How am I supposed to bank with them? I wouldn’t be surprised if I walked in the branch and it was an empty building today. Fake bank fake bank.

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The most recent updates and enhancements of this app leave much to be desired. I can no longer log in. I keep getting an error message that states my login credentials are incorrect but they aren’t because I’m able to login to my credit union’s online banking website with the same credentials. I deleted the app from my iPhone, reinstalled it, accessed my account but when I trued to setup the TouchID, it failed, logged me out and now gives me the error I mentioned previously. I’m absolutely not calling my credit union about this. My main issue is that it times out constantly with regard to TouchID. This feature is useless to me if I must always initiate it from the menu. TouchID has NEVER worked properly or consistently for me. When will this be fixed?