Touch ‘n Go eWallet

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I’m really disappointed that I’m unable to load my card and or use the e-wallet for my public transport fares as that was why I decided to try this app in the first place. Luckily I didn’t reload too much the first time, no thanks to the vague and unclear language that never just said outright that “you can’t use your e-wallet credit on public transport”. That could have saved me a lot of trouble. I did use the credit eventually after quite some time at TnG vendors, but that’s not what I intended this app for and it wasn’t my first priority for this app. TnG wallet = TnG reload, should be simple as that. Everything else is a bonus. Yeah I bet I’m gonna get the same spiel from the touch and go team about MiFare and blah blah blah, but I’m going to go out on a limb here and assume that others also faced the same problem. No doubt I can use the money I’ve loaded elsewhere at vendors, but it’s not worth it and I would rather use other cashless apps based on ease of use and rewards offered. The toll rebates make the toll(s) worth it, but once the rebate is over, there honestly isn’t a great need to use this app to pay tolls seeing as the wallet credit and physical card credit are not interchangeable.

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Agree with many other reviewer comments regarding an app for TouchnGo that overlooks integration of the very thing that launched the company branding and services in the first place - imagine years of installing all the touch and go payment interfaces for scanning TouchnGo cards at tolls, parking, etc but when you finally launch an app, the developer and the company doesn’t even think of bringing value to the app despite many feedback by the users that it is important for the app to facilitate reloading of TouchnGo cards since we link our cards to top up the ewallet in the first place. This is even more crucial now than later since direct payments from ewallet are not available at places where users want to use it most such as for tolls and parking or public transportation because we can only pay by only cash or TouchnGo so we need to top up our TouchnGo cards frequently (do you see why it would be useful for us to continue to use this app if only one of the things we could use this app for would be to be able to top up the cards? So it is really disappointing that it is not possible with this app). Meanwhile, at other places we can always choose to pay by credit card or the plethora of other epayment apps. So if your app is just like the others, then there really is no point to use this app 😋 The management should really rethink the strategy and execution for this app.

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This new update from your developer, make number for prepaid number easily mistake. If in our contact number contain double 00 eg +600******* , even it should be +60******* we as consumer can easily mistake. Even after call your careline , u still insist it is customer mistake, so no refund. Frankly, on previous transaction i dont have any issue regarding this additional number because , previously the number that we always use for topup transaction always the same & no confusing additional number. Hope your team can fix this issue so no bad issue in the future. Im so disappointed with your customer officer in your careline on how they manage this problem, their attitude is so bad. Maybe im just 1/4 of the population of customer having this kind of issue, but still we have right, dont let us down even u think this is just mere problem. How about if i do large prepaid transaction in the future & i got this problem back? From i can see here your team dont want take any responsibilities & action regarding this problem, your solution claimed from your ewallet department is ‘blaming your customer for their own mistakes’ even your app right now is easily confusing. Shame on u!!!

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1. I have registered a new touch and go card last week on this mobile application and it shows $7.80 balanced in the card. When I use the card to pass the toll and it said my card no credit. As usual, I have caused the jammed in the middle of the toll! After that, I decided to access to touch and go website instead mobile app to check balance. This time, the website show me the card not register and zero credit and I have to do everything again. Waste of time install a useless and zero function application! 2. When I first saw the balance is $7.80 from mobile application, i thought of maybe reload $20 in case insufficient balance. Then, after I have done online banking, it doesn’t have a feature for you transfer money to touch and go card. The money is the e-wallet is for billing like Astro, Maxis and other purposes. I don’t get the idea why touch and go is doing a reload service for spending on other services but not allow to transfer to the card. This could be the longest negative feedback that I ever write after using smart phone 8 years!

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I think i have updated this apps more than once in this month but still there is no change i can see in the apps, the interface is still the same, i still cannot transfer the money inside without having to reload another rm10 before transferring. That really makes me mad because i have to reload first before i can do the transfer? What is the purpose? I already have rm200 (which at first i thought the apps can reload the card or it can some sort of paywave at the lrt stations thats why i put 200 inside the apps) and then you expect me to reload some more to transfer to other people? Also it didnt update the transaction i made with my tng card when i wanted to punch in at the lrt the machine says that the balance is insufficient but the apps says that it has more than rm3 which usually would pass the machine. But whatever it is, my rm160 is still in the apps and the only worth thing i can do with the money inside it is to reload my mobile. Yeah. A touch n go apps is used to reload my prepaid mobile. How convenient that is.