TomTom MyDrive™

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I have a GO 50 and have never had any connection issues with my iPhone 8. I recently changed to an iPhone XR and my GO 50 has yet to exchange any data with it. The Bluetooth connects but no data is exchanged. Very large amounts of time spent with TomTom support, my cell carrier and Apple to no avail. Multiple factory resets with device and phone, still nothing. Even set phone and device up as factory reset with only My Drive app installed to eliminate any potential issues with other Bluetooth devices stored on phone. I have connected the GO 50 to my old iPhone 8 and to my iPad and everything works perfectly. So I don’t know if it is an issue with the X series iPhones, TomTom or a combination of both. My carrier of course says everything is fine on their end. Apple Genius Bar has had my phone in their hands and say it is not a hardware issue. Looking at different blogs it appears TomTom for now, no longer plays nice with the new series of iPhones. TomTom please get this fixed.

I love my new go 40s device, and like the traffic feature through my iPhone, but each and every time I start my car, the app asks if it can connect. You get 2 choices. Ignore, but I presume I won't get traffic. The other selection is connect, which launches this app. I just want to connect, but no launching of the app. There's no setting that I see to do that. Oh, if you don't select either, and just drive, you get connected. Okay, I could just always never do anything, but I'm usually wanting to do something - one last SMS - before I start to drive. 2018 November update: I use my Tomtom all of the time, but have given up getting real traffic updates or sending my destination from my iPhone because it never works. It is still amazing to me that when I start my car, the app breaks into whatever I am doing to ask if I want to connect. I want it to **always** connect without fail, but there’s no setting anywhere that says always connect. My old radio-based-traffic Tomtom never asked, and somehow it figured out that there was traffic ahead. As for transferring my address from my iPhone, my Tomtom address entering interface is so slow and nonsensical (It should guess that I’m looking for an address at least in a 50 or 100 km radius instead of suggesting the first item in Colorado when I’m in Los Angeles) that it makes the lack of being able to send an address from my iPhone all the more painful.

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For some reason my TomTom and IPhone don’t like each other now after several years of no problems my gps won’t connect with the my drive app it says they are not compatible . Not a happy camper I need this feature as I do HVAC work and don’t need to be sitting in traffic looks like I might need a new gps , tried resetting everything with no progress , not sure about TomTom the last one I had the screen went out in 2 years, had this one about the same length of time now it’s just a fancy paper weight UPDATE After spending over 45 minutes with customer support trying to get this problem figured out there was absolutely no success, was told that they were working on it and maybe in about a month there was a new update that may fix the problem. To me this unit is junk , won’t buy another tomtom , my gps was bought in 2016. You would think they would last longer than that, he also told me that this was a on going problem. But with the billions of dollars this place makes you might think they would recall this unit and give you one that works or even sell you one at a discounted price. And that answer is NO. Headed out to buy another gps ( not tomtom )..! Last update Just bought a GARMIN gps and got rid of all my problems, have a nice life tomtom , never again will I buy any of your products

I used this app for years with my IPhone 6s Plus, and it worked great. Never had any issues. I since upgraded my phone to the IPhone X and now my phone (with the app and Bluetooth on) won’t connect to the GPS at all. This is either the GPS software or the app software. Either way can you please fix this issue? People depend on your product to work as advertised. Update: So I really never rate apps or do reviews but I was a little unfair when I rated this’s app a 1 star. Since writing the previous review, I uninstalled the app, and removed it from Bluetooth on my IPhone X. I then removed the software from my GPS on the MyDrive website. I reinstalled both and reconnected the GPS to my phone via Bluetooth and everything is working great now. If you’re having issues try this, it worked for me.

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I had the iPhone 7. I also have a work phone that is a iPhone 6. I have to use the MyDrive app to get traffic updates. On both phones was working fine. Until it stopped working on the iPhone 7 Plus. Figuratively it is a software compatibility. The iPhone 6 continues to operate with the GPS. But the problem is that the phone belongs to my job. I need the GPS to be working at full capacity because I use it for work. Because it is a trucker GPS. When I go on vacation I needed to work on my personal phone. I need a solution on why it will not work on a iPhone 7 or iPhone X which I upgraded to. I tried support can’t get a direct telephone number to figure this problem out. This problem has to be fixed. The GPS cost me almost $300 that’s a lot of money. Not to have it work at full capacity. I’ll be doing research on different GPS. I believe this will be my last tom-tom I won’t buy another one.