Tokopedia Guncang 7.7

I’ve been trying to make credit card payments for the past 2 weeks for more than 5 times, all the transactions apparently to be failed. Not sure what happend to them, continually promoting credit card payment, while it is not working. Contacting their customers service, the answer is either wait for 3 x 24 hours, or when it fails saying apologize due to the credit card payment feature was so popular, during the promotional hour. I tried to make the payment not during their promotional hours, it also failed. I would appreciate if Tokopedia could check what’s wrong with their system, and not only saying apologize without resolving the problem.

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While tokopedia is probably the largest online marketplace in Indonesia, there's a lot of room to improve. Today, my customer just made a mistake, buying for one day delivery when in fact, it is a preorder item. When there's no preorder button for the app, it makes the app useless. Instead just make it web only version or fix the problem. If the app doesn't have the same feature as the web, why should I download the app? Also, no buyer protection. Bought something for a gift. Came in a damage packaging. The glue came undone and it’s supposed to be a branded item. Talked to the seller which didn’t resolve anything but instead blaming it on the courier when in truth, the packaging just looks cheap and probably not authentic. Even implied I was complaining because I wanted her to give me a discount for a damage item that was entirely not my fault. Talked to tokopedia staff. Unfruitful. Said they cannot do anything. Useless even trying to contact them. Layout isn’t exactly user friendly too. Too clutter and confusing.

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Customer service isn’t as great as you only have 3 days after receivable arrived to test the product quality. Sometime the description of the product isn’t detail enough for customers to know what’s applicable and what’s not. In addition, refund customer service not even helping out with the condition of unsatisfied customers. Likewise, products sometimes arrived later than expected and you’re not there to received it because out of town. This option also not available as you can’t test the product when you’re not available. Refund policy should be done 14 days instead to assist with lots of unsatisfied issues.

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Not a fan of the new update. I personally dislike the whole BTS thing, i wish there is an option to disable these useless features because not everyone is a fan of weird kpop stuff. And there is just too many useless annoying notifications appearing after the latest update, for example : "Yakin gamau belanja?" "Jangan kelewatan loh...." these constanly pop every 15 minutes and it is irritating to see your today's notification filled with trash. I am also experiencing random freeze/crashes after the recent update and you still can't buy steam wallet codes due to an "eror" its been 3 months and this issue is still laying around.....cmon man

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It has various and many items u can find here but once u have problem with the goods received, you are doomed. There is no hot line to call (even they claim for efficiency bs), the limited time line and procedure of returning the goods (you need to repack into wooden crate for big fragile item), hence even before you have time to return it (only given 2 days), they already release the fund to the seller. No hot line to call, all fixed question format. Tokopedia, you grow so big yet you are so stingy on providing customer service hotline to call in. Garbage...wont buy anything from ur app anymore.