TJC Shop

Highly annoying when you’re already browsing items which are stacked and when the app freezes after about 5 seconds it completely crashes and what you were looking at now becomes after starting up back at the home page

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The TJC app seems to not respond to input, especially when trying to make a purchase. In the past i ordered via telephone but on my most recent attempt decided to use the online ordering system. However when trying to register i was asked to fill in my date of birth. However the dates on the page only go back to 1984! As i was born in 1946 this is impossible! I inserted what i was interested in buying, a ring for my wife. The size, type of stone etc were inserted. I was asked to proceed to the secure payment section and was promptly sent to the sign in/ register section. As above I couldnt register as the page stipulated that I must enter my date of birth which is 1946. As previously stated your years only go back to 1984. It seems that unless you were born between 1984 and 2020 you cannot fill in this required form. Something is seriously wrong with this App. Regards, Nicholas Uebel

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I can’t access order history oops something went wrong numerous times getting thrown out of app crashing I get no support or feedback from company Once items have left the auction or I’ve missed them there is no access to details the wish list is a waste of time if you can’t access it I’ve tried everything but still doesn’t work and so on and so on and so on The weight of gold items should be displayed as I noticed a couple of my gold items don’t have the weight displayed even on the online certificate it’s not there This should be on all items no matter where they are in the app Also the invoice should have a box to tick so it does not show the price for gifting And in my account I should be able to open invoice and check payment price/plan to be able to pay early or when it’s due next Thanks Gary Carder

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Ordered a piece of jewellery they had taken my money and didn’t contact me to say they didn’t have my size no one informed me what so ever it had taken me to phone them up and ask where was my order was I had to wait a further hour for the answer, I asked for a full refund then they told me it takes a further 5-7 days for it to come back to me meanwhile it’s more interest in their bank account than mine they didn’t even off me any compensation what a waste of time and a waste of money will never shop with them again utter crap

I have ordered a lot of jewellery from TJC recently and just when I think they have sent me the most beautiful ring I have ever seen and I have hundreds the next one I receive is more beautiful than the last. They make great quality jewellery at great value prices. A brilliant combination!