TIDY - Cleaning & Maintenance

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We had several months worth of cleanings every two weeks, and 9/10 turned out great. Due to the human element, there were a few cleaners who just did not clean as thoroughly as others. All in all, the times they actually showed up, they got the job done. My problem is with the company and their policies regarding cancelling and being cancelled on. I had several instances where cleaners would confirm that they would clean, even report that they were on the way, and then cancel minutes before they were supposed to start, or not show up without any warning. After reading the fellow reviews, this seems to be a common issue. Again, I want to be as understanding as possible of the human element. Tidy attempts to reschedule the clean, but I never had this work out. Only once, after I reached out to them about this causing our household issues, did they offer a $10 coupon to our account. Yet, when I cancelled a clean about 24 hours ahead of time, I was charged $40. Not only that, but there is no warning that you’ll be charged on the app. The discrepancy between these numbers didn’t sit well with me, considering how many times I had been hung out to dry last minute by the cleaners irresponsibility.

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My husband and I utilized Tidy twice, we should have learned from our first experience. We schedule a Sunday morning 9:30am cleaning the first time. Their most expensive package with two housekeepers. At 9:00am we get a message saying one housekeeper isn’t coming so they will either only charge us 50% or we can have a credit for later use. We decided to go with one cleaner. She was just ok but there was no way she could complete the task of the house. We decided to give it a go again. This time on a Wednesday afternoon. My husband left work early to be available. Our clean up time was for 3:30... you guessed it at 3:00pm we get the dreaded email only one housekeeper is coming and they didn’t even give us the option to cancel the service! We don’t want a half clean house. And the fact that both of the emails came like clock work 30 mins prior to the scheduled time means they knew the 2nd housekeeper wasn’t coming and waited to notify us. This time the reason was, “you cleaner doesn’t service that area anymore.” It seems as though that is clearly something the service new well before 30 mins prior to the appointment. I will never use the app again and will make sure no one I know bothers wasting their time!

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I booked a house cleaning within 24 hours they assigned an individual for the cleaning which I was comfortable with and without notification was switched to somebody else so I canceled. I received no communication from them and the worst part is they took 50% of the cleaning fee to pay the girl that they assigned for 10 minutes via the app. Nobody came to my house or even cleaned and there’s no way for me to get a refund. Do yourselves a favor and stay away from this app it may seem convenient but you don’t know what you’re getting yourself into. Whoever owns this company is an absolute thief and a coward for stealing people and not performing services. The only eligible amount that I am able to use is 1/2 of what I paid. Apparently assigning a cleaner for 5 to 10 minutes is appropriate and taking over $60. I will advise all of my friends and family that currently use this to stop. It is 2019 people need to start having ethical business practices and I will not stand for it.

After reading the negative reviews, I was really nervous, but I needed a next day cleaning before a dinner party and decided to take a chance. I have now had my second cleaning and I am very happy with this service. Maybe because I live in a major city with a large labor pool, I have not had problems with no-shows. My assigned housekeeper texted me the morning of, then showed up right on time and did a thorough job. Same thing for cleaning 2. The app assigned me a different cleaner for the second one, but I was able to check availability of the first lady and select her again since I know she did a great job. I like how the app lets you “favorite” or “blacklist” a cleaner and also add options for alternate times of your fave cleaner has a conflict. I’d recommend this to anyone in Houston, but I do believe the negative reviews as well since every city is different. Some people are flakes and this app can’t magically weed them out in advance. SO, if you are wanting to take a chance on this app, do what I did... put the form of payment as a major credit card and if you have a crappy experience or a bunch of no-shows, dispute the charge with your bank and they will just reverse the charge. LucKily I haven’t had to use this option so far. GOOD LUCK!

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I have used Tidy twice now. The first time using Tidy I did the Tidy + for 2.5 hours of cleaning for $90. Extreme waste of time and money. My cleaner left way before she was scheduled to and said she had completed everything. Well, sad to say she did not complete everything and the things she did do were sub par. I had to go back over everything and do it myself. I contacted TIDY to tell them of my experience and they offered to give me a $90 credit to try their services again. The second time I had a much better cleaner, but I was supposed to receive this cleaning for free (my $90 credit) which I emailed ahead of time to confirm would be applied to my cleaning. Today I noticed they charged me the $90 for the second cleaning. The most annoying part is they have no phone numbers or over the phone customer service so I have to spend my time emailing back-and-forth with their concierge. I do not recommend this cleaning service or app as it is a complete waste of time.