Thrift+

I think this is a great idea but it’s just not run very well. I sent a new Allsaints dress which they just gave to charity but yet they accepted a workman Allsaints dress. Far easier to sell on eBay or give to charity

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Only used once so may be bad luck. 3 weeks for delivery to happen when it did there was still an item missing. By which time I had raised a chargeback to PayPal. I tried to contact them by email - you can’t! You have to go through online messaging but despite a number of attempts I got no response. This is my main complaint- sometimes things do go wrong but it felt like thy deliberately try and avoid communication with customers and at no time wanted to help put things right. Contacting PayPal for a refund was my last resort. However they responded soon enough to the PayPal chargeback - funny that! This could have been avoided if they hadn’t made contacting them so difficult. They seem to get good reviews so maybe I have been unlucky. However I will not be using them again as this is probably my worst online shopping experience and left a bad taste.

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Love the idea but the app is so frustrating to search. Doesn’t pick up key words. A search for “black wrap dress” bought up a wide range of things, some of which were neither black nor dresses. The listings have little to no descriptions. Spent a frustrating half hour trying to search and gave up. Ordered my first bag. Totally unsure what they accept & discovered the first £5 of each bag goes to pay for postage, so I wasn’t sure if they would accept anything I donated nor if it would raise any money. Donating to my local charity shop as usual instead. I love the concept but the app needs work.

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I’ve never known a website like this one Badly designed-you have to wade through so much on the off chance you might find something in your size Can’t get in touch with anyone as the ‘ask me a question’ seems to be run by bots not a human being Don’t waste your time with this site

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You are also taking away items from the very people that need them from the charity shops themselves....also need more than 1 picture of the item..