Thomson Reuters ProView

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Thomson Reuters / West has screwed up yet another acquisition, this time, O’Connors. Throughout the commentary there are hyperlinks to rules, cases, other books. While it’s expected that such links to non-owned resources would/should cost extra, references to even the rules themselves (contained in the Appendix) do not function as makes sense. For example, a reference to rule 269b ought to merely take you directly to the rule located in the Appendix; it does not. Instead, it takes you online to link to a West resource that you must subscribe to (more money). Why would this be since the rules themselves are located within the O’Connors book?! This is nothing more than a money grab. The claimed benefit of ProView is the ability to access and search a software version of the O’Connors book. Clearly, it does not do that and is a misrepresentation of the offering. It is instead a lure to get users to subscribe to other West resources are more cost. I might as well use the physical version that doesn’t “link” either. The only value to the ProView version of O’Connor’s is that it adds no more space and weight than you iphone, ipad, or computer.

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There are no page numbers and there is no table of contents to locate particular charges. If you were sitting in front of a judge who has the hardcopy you would never be able to work along with the judge because there are no page numbers or similar content which exists in each of the physical hard copy volumes. Will be voiding the electronic service and order the hard copy. It is very surprising that Westlaw could not figure this out on it’s own. All Wessler had to do was simply copy the hard volume exactly as it is

Feb 21, 2018 ... Tax Season underway ... Thompson Reuters picked this time to issue an update and BAM! I can not open my reference materials because the new ProView crashes about 1.5 seconds after opening. What kind of monkeys do you guys employ to script our software? FIX IT DAMNIT! I have clients depending on me NOW, not next week or next month, but today, Feb. 21, 2018! Yes! Thank all that is good in the universe, my ProView is back to working! Thank you TR, but next time don’t use me as a beta tester, verify an update actually works before releasing it!

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This app has become useless. Have deleted and reinstalled, rebooted etc. It loads one book, then crashes, and continues to crash on opening. The only way to read a volume is to disconnect from internet (airplane mode). No longer workable. This was once a very useable app and I made purchases based on its reliability at the time. The current situation is unacceptable and I will seek out other publisher’s solutions.

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I just go off the phone with the “Tech Support” that “did not work in the ProView area,” but knew I had to erase & re-download. It works now ... although I had to waste a 1/2 hour of my day to figure this out & my app hasn’t work since I updated last week. Given that we pay as much as we do for this app, you’d think these folks would at least give us a heads up.