The Warehouse - Shop and Save

A little annoyed when adding items to my cart (in stock) and then continue shopping, to go and check cart and find out that they are no longer in stock. This usually doesn’t happen when i use the website when items are allocated to my cart and remain in there until i check out. So many of my items on the app i ended up removing because they were out of stock while i was browsing the app. That means i had to rush and head to the checkout before they were no longer available.

I love your store but find shopping online glitchy. Improve the size choice as sometimes difficult to select options. Often just give up & head to store if honest. Today’s order was hugely improved. 2nd time round ( only) could select click n collect as your system was registering incorrectly delivery of $1 ? Odd but got there by redoing. Thank you, superb store. Having shopped for so long in City find this Pukekohe store was awful. However new Manager has improved things drastically. Your Pukekohe garden section is so disappointing & I feel down to your sweet but unprofessional lead lady running things. For some things like dead orchids she still insists is $40 odd dollars. Unheard of -in city reduced drastically to at least make up some sale. And your plants are not cared for CONSISTENTLY WELL. Sad as shop with Mitre 10 now & hardly ever do with yourselves anymore. And Pukekohe has a huge gardener market. Old ladies a plenty. Think you need some new blood to get this section up to scratch. Also this store is synonymous for poor customer service , a lot of abrupt, rude, can’t be bothered staff on floor. Except for new South African man, brilliant service/ help went out of his way to help. Welcome surprise. Mostly your teller staff are great & friendly. Efficient & kind. So improvements are noticeable & make shopping at your store far more enjoyable of late. Thank you

I don’t think the Screen orientation is practical when using an iPad with a keyboard or just for plain comfort when holding it... Would be nice to be able to switch orientation to landscape for these reasons... a few shopping apps I’ve downloaded Ive notice I just don’t bother looking through them because of this issue being a physical hassle and tend go to the ones I know are user friendly in this way unless I’m desperate for something from that store... I spose doesn’t seem like a big deal but just thought I’d mention for feedback sake as using the app makes things super easy when it’s usable. PS I only used the app today because it wouldn’t let me see whether an item was in a store with out using it... other than this the app is easy to navigate and I am pleased it lets you go back to exactly where you were and without resetting to the beginning of your search - so big plus for that!

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It’s unclear who you contact if you want to cancel an order. I contacted them via email/call centre, and online chat. When I thought it had been resolved, I got a call from the delivery company to check when I can receive the order. Most recently I was in a store and wanted to buy a shelf and a dining table with chairs. I decided ordering them through the app would be easier than trying to get them home myself. How wrong I was. Turns out the table is on back order cause it’s out of stock, but not when I purchased it. And it appears there is still stock in the shops. Have had no contact to advise that my order is unable to be completed. Their online sales & distribution process is highly inefficient and unprofessional. When ordering online from Kmart, they email you to tell you if something you ordered is out of stock, and they waive the delivery fee for anything else you ordered at the time.

Making payment is a real hassle. Little screen, fiddley questions to type in. Redirects to other screens. Other than that, app itself is good. A few things not available online though and often things listed as purchase and you will get a random choice of xxxx rather than being able to pick which one you want. Therefore putting you off buying the item.