The Knot Pro

I just downloaded this app to present my business Happy Works and it’s great! The only thing I don’t like is it shows the screen like it’s on a phone, and I’m using an iPad but you’re not losing any stars for that! I want to praise the customer service rep who contacted me, I believe his name is Michael Champagne. He was very polite and guided me through the process, costs, return, etc. What was important to me though was his consideration for my business still being brand new! He didn’t try to shove some expensive plan down my throat like most sales reps tend to do. He encouraged the plan best suited for my current business goals/needs and it made me feel very secure about my decision to become affiliated with this company. Thank you so, so, so much!

The new KnotPro app is awesome! As a wedding vendor, we receive lots of emails throughout the day from other vendors, brides/grooms, venues, etc. This app makes it very easy to communicate with couples in a centralized place while having an easy record of inquiries and replies. The best part is iPhone notifications. Responding to inquiries quickly is important and the notifications helps me stay on top of them. The most exciting part is now we can manage reviews! Being able to respond to reviews is important because it lets new couples know that you are engaging with your past clients and not just considering them another wedding or number. It also has the ability to update photos and details of our Knot profile page directly within the app! As a wedding vendor, most of my work is done on the go so this makes it very easy to manage and keep up to date! Thank you Knot for helping our business grow!

The Knot Pro app is nice for us as we enjoy being able to conduct business from our phones and never miss an inquiry. The biggest issue for me is the inability to send and receive images from it. Our (potential) customers end up having to take an extra step and send us an email with the inspiration photos or vice versa if we want to send an attachment it must be done via email. Adding this step to me is just an unnecessary hassle. Once this glitch is fixed I believe you will have a solid app here.

I love the Knot and I was so excited when they released The Knot Pro App!!! Everything I need on the go is finally at my fingertips!! One problem, when I open my app, it just spins. I’ve deleted and reinstalled and it will work for a short time and then revert to where I can’t even open the app or get notifications 😭. I know this isn’t the norm for everyone according to the reviews, so maybe y’all can offer me some advice!

ask user to change the rating

The Knot Pro sales reps do a great job in selling the company. I was sold on the guidance and support I was going to receive. After I received my initial set up instructions the guidance and support disappeared. I had a problem with an client review that was not about me. I contacted my representative for help and was blown off. She sent me to another person who passed me to yet another person. Their customer service and follow up is beyond poor!!! 20% of the leads I received lived outside of my service area. I pay my monthly fee and get nothing for it. Don’t make the mistake I did, find a wedding referral company that delivers on their promises.