The Honest Company

I love everything about the products, and the convenient bundle options. It’s a plus that you can update each subscription/ bundle order as needed if you feel like you need your specific bundle every week, 4weeks, etc. with options to switch out diapers for pull ups was what sold me on the bundle deals. The products themselves are exactly what I was looking for for my baby/toddler. I do wish pull-ups or any training underwear came in smaller sizes because my barely 2 year old(25 months) has been trying to potty train for about 6-8 months now and he’s only 24lbs and still only in size 12month bottoms he’s almost to the point now that he can wear 12/18 month bottoms so the 2T pull ups which I believe run big anyways are really loose on him and irritate his privates so we are having to stay in diapers. He wants to potty train so bad but wants his “big boy underwear” he’s just too tiny so not being able to properly fit the pulls up he tends to not show interest in the potty training as much as he does when we find pull-ups (other brands) that fit. Hopefully one day the honest company will offer smaller or true to size pulls up! Either way the convenience of the bundles and quality of the products is still my favorite and I would recommend to anyone!

I love the Honest Company but when I signed up for the Bundle Package and received the wrong diaper size it was impossible to get a hold of someone over the phone. Not to mention my honest box was open and dirty when I received it. I kept calling for two days just to continue to get a recording stating that they were having phone issues and to contact customer service online. So I woke up early the next morning and got on the app where I was place in a queue (number 63). Once it was my turn to chat with a live agent I was placed back at the end of the line (number 63). This happened twice. After an hour and a half wait, I posted a picture on Instagram tagging the honest company and received a DM with an email address. Once I emailed them, the process starting going really quickly and I was able to return my bundle and get another one in its place. Megan went above and beyond to make sure I was satisfied. This shouldn’t have to ever happen and they need to work on contact with customers. It’s ridiculous to have to wait 3 days to talk (email) someone. Hopefully I don’t have these same issues with my second shipment. Giving them one more chance and if I have the same issues, then I will just get my diapers from Target were I know I will get to immediate customer service. It just made me wonder how a successful company can allow their phones line to go down.

The app is great for finding products and seeing what is in stock. I do get a diaper bundle. Absolutely love the diapers and wipes! Best diapers for my daughters sensitive rear end. I went into the app and updated my ratio of diapers and training pant as my daughter is potty training. I went in a few days later to update diaper patterns and found out none of my changes saved. Redid everything and made sure it saved, just in case the first error was mine. Now the order has shipped...again with the wrong ratio of diapers and training pants. I love The Honest products, but I am getting tired of always checking things and items being out of stock, or having to deal with incomplete or wrong shipments. I just really want the app to work and the company to get their stuff figured out. I stopped the shipments for almost a year, but the bundle savings compared to store prices doesn’t compare. The diaper bundle is awesome, but poor service doesn’t make me want to keep the bundle. Maybe I will try some other store training pants for ones that will be ok for sensitive skin. I just don’t have time to put in to check my orders just to have to return everything. It ends up costing me too much time in the end.

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Update from prior review - after 5 years using bundle I canceled our subscription. I emailed customer service about the app, I left a review, I sent an email but nothing changed. There are so many more options on the market than 5 years ago and I will just use those. The reason I loved ho eat was it was super convenient from start to finish but not anymore. Updating the app would have been very easy. The app is getting so many 1 star reviews it makes me think that honest is not as customer focused as it used to be. This is the worst update I have ever encountered. It’s like you are trying to open your actual website within the app verses creating an App. We have bundled with honest for almost 5 years. I went in today to confirm everything and it took me 10 times longer to confirm my selections than ever before. The old version was streamlined and very easy to use. This new app is garbage. Fix it!! I have four children and do not have time to navigate poorly executed services and apps. Why do I have to pick each size and pattern individually? Why can’t I say I want 3 packages of size 4 and these are the patterns I like?? There was nothing wrong with the bundling portion of your app before. The new app is cumbersome, not intuitive, and not streamlined. I had to look multiple times to make sure I would get the full order needed to keep my family in stock over the next six weeks. Please fix this before I order again.

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I’ve been using Honest products for me and my family for 5+ years and love them but the latest app update has made managing my subscription impossible. First they changed the icon color so it’s nearly impossible to find it on my phone now (especially with dark mode). Now my password won’t work, I went through the process to change it and the new password will work on the web but not the app. I saved it via password manager and both that version and when I type it in doesn’t work. Lastly the layout and subscription management functionality is significantly worse. Feels like designed a less intuitive react website which they now leverage for the app, probably makes sense to streamline updates but feels like they didn’t test any of the ux. It took me 30+ minutes to update my prints because I had to go into each one and then the swipe to see other options wasn’t working well. Lastly the options for add on items to my subscription seem far more limited which is odd given that you just dropped the discount from 25% to 15% but will let me add more. Hoping there are some updates soon so I can update this review and go back to enjoying picking out my products