TfL Pay to Drive in London

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Why change that was never broken the earlier app was working perfectly, the new app looks very bacic but confusing at the same time. Used it today for the first time today for cc and it has not registered the payment as being received the the payments section but confirms in the calender💭💭 whoever designed this should make sure it works properly before its rolled out- does not leave me with much confidence

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I’ve downloaded this to make my life easier when having to pay the Congestion Charge. After setting up the account/vehicle and the payment method, I’ve tried to make a payment of £14 for the previous day. The app said something went wrong and reloaded the previous screen. I’ve checked my credit card and the payment was showing as pending. I contacted TFL (the most unhelpful people on earth) who advised that I contact my bank who advised I contact TFL, which I did, who advised I make the payment through the app again as the previous payment will not be taken out of my credit card and it will definitely work the second time around. It didn’t. Same thing happened again. So now I’m down £28. Now, I know they probably won’t take more than one payment, but I will have to wait a few days to find out for sure. The point of all this exercise was to make my life easier and now I have spent almost 2 hours downloading, setting up, phoning left and right, writing a bad review and I’ve yet to make a payment for yesterday’s Congestion Charge as TFL are saying they don’t have my money and I’m liable for a Penalty Charge Notice. Save yourselves! It’s to late for me.

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The app failed to confirm purchase. It told me there was an error and payment had failed. I tried again and then with a different credit card resulting in the same error. Later in the day I phoned TFL only to be told by the automatic payment system that the payment had gone through. I was unable to talk to a person. The payment process is flawed and needs debugging. In total 4 (all attempted) payments had gone through but 3 remained pending and I didn’t need to request a refund. However I have no confidence in the app and prefer to use it as it should be easy. I always used the text service to pay before it was withdrawn. Phoning is a nuisance. I look forward to it being updated urgently! Thanks.

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My parents live outside London, but visit me in zone 1. My father is registered disabled after a stroke, and so exempt from the congestion charge. However, they are not exempt from ULEZ (being so silly as to buy their diesel based on government advice while they were still working, and unable to replace now they are retired and living on pensions). With this app, you cannot pay just the ULEZ. So no good for registered disabled. And the website is terrible too. Presumably whoever runs the service gets more money for an unusable app that drives more people to the call centre that they also provide...

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This app isn’t synchronised with TfL’s data base, even if you don’t enter into CC or ULEZ it will still ask you to pay ! Try for yourself, do a little accuracy test on this app, make sure you didn’t drove through CC or ULEZ for a particular day, enter your car details for that day and it will ask you to pay. it simply doesn’t check the records and work on its own like money grabbing app. What I’m expecting as a motorist here on this app is that it should produce accurate results before taking money, it should clearly say you did not enter for the day you selected simple, but at present it takes your money without checking the actual records. This can’t be the glitch... it’s deliberate effort to make money, I’m sure someone will be taking TfL to the court over this app.