Ratings & Reviews performance provides an overview of what users think of your app. Here are the key metrics to help you identify how your app is rated by users and how successful is your review management strategy.
4.4Text Me Out allows fire fighters and first responders to view a list of all of their recent pages. You will be notified via push notification when you are paged out. If you didn't catch some information in the page, such as location or issue, you can listen to a instant recording of the page.
![How to measure customer sentiment for app reviews [7 metrics]](https://cdn.appfollow.io/blog/static/appfollow_1335e02d-b0b3-49f7-9eb6-94171dc7e379.jpg)