TeamViewer Remote Control

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First off, the main interface of the app is reasonably accessible. However, once connected to a computer, there are major issues, as when using a bluetooth keyboard on the iPad, special keys such as Windows don't get passed through. Thus, it is pretty much impossible to navigate the os, switch between programs, etc. Also, with Voiceover, it reports a text box, which is a bit odd, but as you try to type on the windows machine, VO on the iPad also starts reading stuff out and there seems to be a conflict. It would be nice if there was a way to suspend VO when connected to another computer, and have it resume automatically upon leaving the app. Also, any controls in the interface after one connects to a remote pc are voiceover accessible. Whatever accessibility improvements you can make, along with better physical keyboard support, will be much appreciated.

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I have used teamviewer FOREVER helping my mom, brother, uncle, aunt, friends, totally for free, never charging anyone for any help I gave them, I hardly use it, a few times a month at most, then out of no where a few weeks ago I got a nasty message when I connected to my friends computer and it was in Spanish and when I clicked on it a teamviewer page (legit teamviewer website) came up in Spanish telling me I had to buy it, I brushed it off like it wasn’t a big deal, all of a sudden EVERY SINGLE COMPUTER I USE now won’t let me use teamviewer and says that I AM in fact using it commercially, I am not sure how they determine that but I don’t have a hundred dollars a month to help my friends and family for free for minor issues. So I reached out to support and they gave me a link to dispute it, the dispute took about THREE WEEKS and they sent me an email back saying that they have determined that I am using it commercially and that I would have to pay or prove I’m not using it commercially. WHAT THE HECK??? Teamviewer you guys really do have a wonderful program but you have ruined it by assuming everyone is using it commercially. If you had a cheap plan (like $5-$10 a month for individuals or something) I wouldn’t mind paying it but a hundred dollars a month is very excessive for someone who isn’t using it commercially. I will be finding another program and I’m not turning back, you have lost me and my business I want to start in the future.

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I have used TeamViewer for over a decade and used to love it. But now it seems they either want you to pay for it or not use it at all. They have accused me of using it commercially and limit sessions to 5 minutes. I have had a account with them for almost 11 years and used to have no problems and would love being able to remotely connect to my desktop on the go. Now they say I’m using it commercially and give me no opportunity to contest this. It is despicable and now I will never use them again and never recommend it to another person. If they want money for their program I would gladly spend $50 for a year of service because of how much I like it. But accusations of me using it commercially has turned me off. I have never written a review in my life but this has soured me on them so much that I feel I need to make others aware. I have been a loyal user of theirs and suggested it to dozens of people and stood by them a couple years ago when they were hacked and everyone’s computers were susceptible to being remotely accessed by hackers. Now I’m done, there are too many other programs that do the same thing. I suggest everyone looks into alternatives, they’ve made it clear they only want their software for companies that fork over a ton of cash to them.

I like the interface, and I love being able to wake my desktop remotely. Since I often use drafting software remotely, I find the right-click feature could be improved in “Mouse interaction” mode where tablet touch acts like a fancy trackpad (here, I’m not discussing touch mode, where click/touch signal is sent for the spot you touch on the screen). If the user could press and hold (in the same place) for a long time, forever even, and no right-click command be sent Until the finger is lifted, That would be Awesome! Then, if the user touches the screen for 5 seconds or even more, moves the finger (still touching the screen) the app could respond as though I’m trying to move the mouse pointer, rather than trying to right click. I suggest this as opposed to asking that the right-click delay be longer; I’m not trying to slow everyone and myself down. I would just like it to wait until I lift my finger (without moving it around) before it sends the remote computer a right-click command. Thanks!

[UPDATE: They seem to have fixed this since my original review. I have updated from two stars to four now. Would be five stars if they gave us the option to move around the way LogMeIn does where the cursor stays in the middle of the screen and the background moves around instead. Much easier to work that way.] This works normally on the iPhone, but it does not work at all on iPad. You can’t pinch/zoom, and it’s like the left click is always active no matter what you do. I just tried in on my iPhone and it worked normally. I wanted to send an app support ticket, but they don’t allow you to do that unless you’re a paying customer... but they charge $50 a month, which is just not something a once in a while casual user will do... So, unfortunately, they get the bad review until they fix it. Hopefully someone is looking at these, but I won’t hold my breath. Hopefully this gets fixed soon!