Syrp

ask user to change the rating

I wasn’t planning on writing a review and if I were, it would’ve been long and detailed regarding the company’s inability to explain even the most basic functions of the software or hardware. I’m talking about how to figure out ease in and ease out values. What are max and min speeds of the motors so I can reverse engineer the ease in/out question. I was supposedly a beta tester, yet they never gave me any info or documentation in addition to what the units came with. I’m afraid I’d also tell folks to look elsewhere. It’s a shame, because the hardware actually had promise.

Been using the app and a few of the Syrp products the last few months. Overall it gets the job done and the products are well designed minus the way too easy to accidentally turn on any of the products by hitting the power button - a firmware update should be done to address this where you have to hold the power button for a few seconds and not just barely touch it. If you’re traveling you can basically assume that the jostling caused the product to turn on and lose battery life. As for the app, a new home screen interface should be done instead of the current setup. For example, the connect devices should be more prominently displayed and the back button shouldn’t be buried into the corner of the screen. One other app recommendation... adding new features that were promised in the early fall should be pushed out faster. I get it, it takes some time for some coding but 6-8+ months later is a tad slow. Big feature that is needed that was promised is the holy grail time-lapse feature. It’s desperately needed, especially since other companies have it inter grated into their product out of the box. And when the Holy Grail ramping is released, please, PLEASE add sun, moon, North Star, Milky Way center tracking via the GPS location of the phone. It’s already implemented (to some degree) by a third party intervolmeter. One device/app to rule them all would be epic.

ask user to change the rating

I was frustrated like many but I finally got the firmware to complete its update. I turned off my phones WiFi assist and placed the phone as close as possible to each genie 2 mini. I made sure only one was powered on for each firmware upgrade. It worked! I had my phone literally leaning up against the genie 2 mini and did not get a module failure. I gave this a three star rating. 5 stars for its smooth operation. 1 star for the firmware update process. It shouldn’t be this hard! But once updated, the genie 2 mini pan and tilt works great.

ask user to change the rating

The Syrp 2 app does not work at all on my phone, making all my Syrp devices into bricks. very expensive bricks. it crashes upon opening. every time. maybe this issue will be resolved someday but the bigger issue will not be ... Syrp makes unreliable equipment, supported by extremely unreliable software. avoid this company at all costs, their products fail at the most basic need for any equipment of this type - reliable dependable performance.

ask user to change the rating

The firmware update will most likely fail and then you can’t use the product. I have spent HOURS trying to fix this for a job and just don’t know what to do. Website is no help - it even acknowledges it will probably fail and says “keep trying”. Come on... make something that works!