Swoop Towing

UPDATE: With the recent release it’s finally alerting me to calls on my iPhone. It’s truly a mobile dispatch dream. I even saw a request for a quote arrive and was able to dispatch it from the restroom. Now if it could only answer phones when I’m in there... Well as a dispatcher it's intuitive and easy to use. We've only been using it for a day for motor clubs and police storage and it's gone fairly smoothly. Supposedly our answering service has it and will be sending us calls after hours, but we haven't gotten that hooked up yet. It needs a module for lien sales, but we'll have to use a separate program for that for the time being. As a driver, the app for me gives no notifications of any kind when a call comes in. No banner, alert, nothing. It's enabled in iOS settings in two different places. Nothing. Don't know if this is a bug on their end, my end, an oversight, or what. I do love the VIN scanner though. Great job so far. Extra star for developer response. We also need a more direct way to print an invoice on releasing a vehicle.

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Way too many bugs now and it’s killing our business. Crashes on vin scanner, crashes on customer signature, doesn’t send text message tracking link to customer if you dispatch from the app, crashes when you go to take a picture, now it’s randomly crashing just when opening the app, very slow to load back up after refreshing the app or uninstalling, won’t give you any suggestions when you go to type in the vehicle information(used to do that before the update), very bad technical support and haven’t yielded any results after reporting the issues multiple times and being assured they’re “releasing a fix to it at the end of the week(last week).” Been with them for over a year, everything was fine before the most recent update, but now I’m starting to want to change to a different software. We’re literally miserable right now. iPhone 7 Plus.

This is mobile towing management app I've been waiting for, makes dispatching and tracking all of my jobs so simple.

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This app makes jobs disappear after you already excepted and gave an ETA put yourself in route two blocks from location job disappears from your screen and you keep going to the location and someone else who isn’t even from the area is hooking up the car with that same PO# no GOA no enroute mileage ,no CALL ,nothing they just leave you hanging this industry is being destroyed by companies like these you can’t even get paid a fair rate it’s unbelievable this app for a company like mine is murder....

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Still has bugs. Have to close app after starting route to be able to to see job updates or new jobs. Can’t switch drivers after assigning a driver. iPhone 7plus