Ratings & Reviews performance provides an overview of what users think of your app. Here are the key metrics to help you identify how your app is rated by users and how successful is your review management strategy.
3.5
User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate.
The Swachhata-MoHUA is the official app of Ministry of Housing and Urban Affairs (MoHUA), GOI. The app enables a citizen to post a civic-related issue (eg; a garbage dump) which is then forwarded to the city corporation concerned and thereafter assigned to the sanitary inspector of the particular ward. The app has been built by IChangeMyCity – a division of Janaagraha, a Bengaluru based non-profit working to improve the quality of life in India’s cities and towns. How does it work? Take a picture of the Civic-related issue using your smart phone, and post it in one of the following categories. ・Garbage dump ・Garbage vehicle not arrived ・Dustbins not cleaned ・Sweeping not done ・Dead animals ・Public toilet(s) cleaning ・Public toilet(s) blockage ・No water supply in public toilet(s) ・No electricity in public toilet(s) The app will capture the location while the picture is being taken. Just type in the landmark of the complaint location. The complaint will then be assigned to the concerned sanitary inspector/engineer. You can also vote up on any other complaint relevant to you. You will get regular updates on the status of the complaint in the form of a push notification with the ‘Resolved’ image uploaded by the assigned sanitary inspector/engineer. You can also reopen the complaint if you are not satisfied with the resolution of the complaint.
