Swachhata-MoHUA

Can there be a category in this app where if one comes across any vehicle dumping garbage along the road, a quick photo can be taken & sent along with vehicle registration no. & location (just the way we report traffic violations)? This way tracing the people for fining will be easier. We come across many two wheeler borne folks/ cars dumping bags with mixed waste discreetly on their way to work or shopping & zooming off. This is a habit of many & surely many will resort to it even if door to door collection is streamlined. They will always have excuse like vehicle timing, no time for segregation etc

My PM Modi’s vision is to make our country clean with total support from the citizens & the public servants who in this case are the municipal staff & contractors. Kudos to my Modi. They remove the garbage in a jiffy when complaints are posted by me but when a post is created for construction material/debris removal, they reject it saying that the AE has been informed. They should not reject or close a complaint until it is resolved. Create a tab for abandoned vehicles too as now a days we see many of them abandoned In the lanes for months together. Promote this app via the press. Only 13,000 people in Chennai have downloaded this with only 3000 regular users. This is truly sad. I post on an average 2 complaints every week. Recently they dumped garbage before my brothers home gate. When confronted & trapped the conservency inspector says that his boss told him to do it as they are not able to take revenge against me any more, hence they want to punish me by punishing my brother. I have a video & picture of this incident. In any case I am not scared & have now started posting many more complaints every week & educate atleast 2 friends every week & make them start using the app. Mera Bharat Kab Jagega, Saala Ab Tak Gehari Neend May Hai. Set right the system that not only Garbage but also Debris & abandoned vehicles are removed too. The complaint should not be rejected or closed if these are not removed. Thanks.

ask user to change the rating

The first time my complaint regarding garbage dumping in Aravalis was addressed, I was thrilled and informed everyone around me that this App works. My enthusiasm did not die even when MCG Rejected my complaints saying Suncity is a society. I reasoned with them that if MCG does not help in getting societies cleaned, how can a citizen care about informing about other places. But this time when I posted pictures of same area, there has been no response. I also saw that if someone gave a remark against this App, then the managers try to shut the person down by asking to file complaint in a form on a link. It appears managers are trying to dissuade genuine complaints. IT people have done a great job. But it is the municipal corporation and citizens who have to make it effective. Response from municipal corporation Gurgaon and Delhi is not only poor but is misleading. Senior officials need to monitor at least once a week to see that their staff do not either post RESOLVED or REJECTED inappropriately . This brings bad name to govt offices. Rate App at 2 because of bad handling of complaints

ask user to change the rating

I use the app regularly. In the last couple of months, a new status called ‘Rejected’ is added. The corporation just uses this option with junk reasons when they fail to effectively resolve a complaint. The user is not able to reopen or escalate to the next level. This is an obvious drawback which is being exploited by the authorities in question. Also, the able to reopen a resolved compliant has a 24 hour limit. But the 24 hours is applied from the time of reporting. This is ineffective. It should be 24 hours from the time of resolution. If the complaint is resolved after 23 hours and not done properly, the user has no opportunity to give proper feedback

After having lived in the country all my life, this is by far the easiest and fastest way to raise a request to a government department (MCD in my case). An official called me to understand the problem and location, response team was here in less than an hour. The work was completed in another 2-3 hours. Next day an official called me if we were satisfied with the work and that is the complaint/request can be tested as resolved. That’s citizen support at its best. Jai Hind ! Jai Digital India!