Support by Sony: Find support

Would have given 5 stars if one could also register their products for warranty and include the serial # etc... I still had to go to the Sony USA site to register my new headphones... but it only took three minutes to input all of my Sony products and can easily access the instructions and receive notifications about each model in general!

This basically kicks out what you’d find online if you search your Sony product’s serial number. The only difference was when I was online I had the ability to initiate a chat session which lasted five minutes. And that’s including the rebirth or repair of my new Sony product. They taught me how to reset it to its factory defaults, had me power it off and then restart it. BINGO!! BAM!! DONE!! It works like a charm now, which it should. Because it’s a brand new product, I know I set it up correctly and finally it wasn't like it was inexpensive. High-End Sony Products Can Cost Quite A Bit.

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Instead of going through page after page after page to not find anything near what I asked about. App is worthless for anything but the obvious.

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I spent several seconds entering all my personal information, click chat button. The page clears all the fields on the page & doesn’t report any errors. Repeated several times, including after restarting app, with same results. Internet connection is very good & all my other apps have good connectivity. Also Verified I’m using the latest app.

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The Sony platforms are weak, they continually ask for you to register your device both on line and in APP. I even printed out the confirmations of the SONY e-mails thanking me for registering my products. Surprising it is so bad. Great Tv