SuperShuttle

I have been taking SuperShuttle to and from airports since I was 17 years old, so it has been over 30 years. I traveled a lot because I was on active duty in the military. SuperShuttle has only gotten better and better over the years because of the ability to schedule online or through the app. It only takes a minute! And you can cancel even more easily, and almost up to the last minute. Where else can you schedule or cancel any sort of service so easily- and without penalty? Even when I fly to where I have family I use SuperShuttle because it saves my family the hassle of going to and from the airport. Does SuperShuttle sometimes take a long time to get me somewhere? Sure it does, because of traffic, but I would have had the same traffic to deal with in a personal vehicle. Much better to let the traffic professionals do the driving. It is the easiest part of any trip. Thanks SuperShuttle for your constantly great service.

response required

My super shuttle never arrived for our 6:00 a.m. pick up to go to the Dallas Love Field airport. I was told early in my trip planning to reserve a ride with Super Shuttle instead of depending on the unreliability of Uber availability. This was far from truth. A group at our hotel also booked with this company. They received a call that same morning that their shuttle had a breakdown and they would NOT be getting their scheduled ride. Thus they grabbed an Uber in 3 minutes. I had a separate reservation and I did not get the same courtesy call. I assumed we were ok for our reservation since it was a separate reservation and I did not get a call. After 30 minutes of waiting and pacing, I called and spoke to a very rude dispatcher. He could not find my reservation details and told me he had no other available drivers. He was rude to me and gave no explanation of what the problem was and why I didn’t receive notice. No apology either just rude remarks! I had several emails reminding me of my upcoming reservation throughout my trip so there was NO mistake on my end. Very frustrating, especially when you are the only adult responsible for transporting students safely on a school trip . One positive is that this problem saved me money. The price difference was huge ... super shuttle was 50 dollars , Uber ride 14 . I initially chose to spend more for the reliability factor but it definitely was a mistake. Never again!

ask user to change the rating

I’ve booked thru SuperShuttle for more than a decade and now have to stop using them because of their app and mobile site. The mobile site thru Safari does not work at all on my iPad, which I use extensively while traveling. The app will not let me enter my home address manually, it either changes the address to make it the entrance of my apt community automatically, which is a 5 minute walk from my building, or drops the number of my address (3155) and only lists the street name, resulting in a text in the middle of the night while I’m sleeping telling me I must call them with my address or my reservation will be cancelled. When I call, I’m told to either enter the address manually, which the neither the app nor mobile site allows, or I have to be routed by phone to the local company who then has to contact the driver in the middle of the night for an early pickup. My address is a legal address recognized by the post office and Google maps but the app will not recognize it. After this happening four times, I now am changing transportation companies for both Execucar and SuperShuttle, all due to the app and mobile site. Horrible technology. You’ve lost a longtime customer. Seriously, a mobile site not working on an iPad either!? It’s not 1995.

ask user to change the rating

Two days before my arrival day at LAX I reserved supper shuttle for 6 people with 6 luggage and few carry on for August 29 at 6 pm, when we arrived at 6 first of all our shuttle was not there, when I approached the employee at outside of LAX after checking our reservation he told me we have to wait 20-40 minutes so we did. 20 minutes passed, 40 minutes passed we did not see any shuttle coming for us, but everyone else arriving after us got shuttle and left . Later I got text that cab van will pick us up , ok, again we waited until over an hour I asked the employee he said they are sending cab van for us we have to wait, after waiting an hour and 15 min van came, did not have room for all our luggages so we had to carry part of our luggage with us inside the van next to our seat and In our laps. There was a reason for me ordering supper shuttle in advance , we needed big car for 6 people and 6 luggages plus carry on otherwise we could of called an UBER. Company should of been responsible reserving and sending our car on time. When they send you confirmation number you would think everything is ok and will be ready Next time I will think twice before ordering a SuperShuttle

This was my first time using the app and it was so easy to use! If you are using a smart phone and you allow the app to access your location, it will populate the pick-up address for where you currently are. But you can also input the address yourself or do a search for your hotel, etc. Then you input the drop-off location. If you are being dropped off at an airport, you input your flight details and it will suggest a pick-up time, but you have the option of modifying the pick-up time. There’s a 15 minute window for pick-up, so if you select 11am, the pick up time will be 11am-11:15am. My driver actually arrived a few minutes earlier than the scheduled pick-up time. Then you pick your ride type, and then it gives you the option of including the driver’s tip in the total so that you don’t have to fumble with finding cash to tip the driver (I love this feature!) Input your credit card info and your confirmation is sent via e-mail. Easy!!