Suncoast SunMobile

I have been a member for about 30 years. I have saved quite a bit of money using the credit union to buy many cars. I know of at least two occasions when SCU talked to the financial man at the dealership and they came down substantially on the price. I kept my account when I moved up north for 10 years and did all my banking online with absolutely zero problems. I have always had fast, friendly and very satisfactory service. I love the new online updates. I don’t think it could be any better. Signed, A long-time, Happy Member

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This new method of bill pay has not started off right. I had a payment that was sent to USAA Auto Insurance and after the payment delivery date past I contacted them multiple times. Each time I was told they had not received my payment. After 10 days passed and they still had not received it (I had to call daily), Sun Coast FCU suggested that should put a stop payment on the payment, which I did. I then had to call USAA back and make my payment by phone to avoid it being paid late. I just made another payment which I automatically did by phone to USAA. Don’t understand why payment cannot be sent electronically as before your system recently changed. I can babysit my payments every time I schedule them. Please fix this issue and send all payments Electronically again... Nothing has changed USAA information to send the Payment. I verified this with them as well. Please go back to how the payment is deducted instantly when payment is sent rather than waiting a week or in my case about 10 days- then I had the stop payment done for the Lost payment that you sent... Please go back to the old Bill Pay Method... I’m seriously considering changing banks because I need to feel secure in knowing that once I schedule a payment, I know it will get to my Creditor...So not pleased. Please fix the Touch ID feature upon logging in. It does not work. It constantly gives you an error and the only way to get-in is by keying in your Password.. Pls fix this !!

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The app updated bill pay to reflect only descriptions and not my company name I had listed so I can pay my monthly bills. An old company I no longer did business with resurfaced in my bill pay but I was not aware because only the description “loan” was visible, not the company name. As a result, they sent a payment to the wrong company. After several weeks of trying to get my money back, they have yet another app update in bill pay where THEY added company names with the description...AND IT IS ANOTHER WRONG COMPANY!!! I am flabbergasted at the level of incompetence and foresee yet another string of two hour phone calls in my immediate future to fix yet another mistake this bank has made. On top of this, they have hired on a third party call center to fix the massive amounts of customer complaints and the overseas call center has no idea what to do. DO NOT USE BILL PAY and if possible you’d be better off with a different bank.

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Spent 5 minutes filling in all the information required for a dispute. Then went to include documentation for the case, but needed to take pictures. There’s no option to take a picture in-app, so I switched to the camera, took the picture, and switched back. When I came back to the app moments after taking the picture it had logged me out. Upon logging in all of my case details were now gone. There should be an auto-save feature on case details or at least a warning to take case pictures before filling out the information. I then began the process of retyping the information and it proceeded to suddenly display a black screen which once it fixed itself had logged me out again. I already don’t like mobile experiences and this another app to add to the list. Back to the desktop PC...

This new & “improved” app is not as user friendly as the old version. There are utilities that previously took only 2 days to post because they were electronic that now take 6 days because a check is sent BY THE CREDIT UNION!!, If I wanted to send a check, *I* would mail it myself. And there is NO WAY to make electronic now either! The set up for the entire bill pay is not laid out very nicely either & it requires you to manually enter the decimal point in the amount to be paid. The part of the app that shows where ATMs are located works only for FL & was of no help when I went out of state for vacation. What good is that if you are unable to find an ATM when you’re on vacation??? I have had to “verify” my account &/or password several times if I sign into the app from my phone rather than my iPad, which is very aggravating! Needless to say, I don’t like very much about the app, but the company & personnel at my branch office are top notch! 5 stars for them, & 1 star for their app.