Sun Tan City

response required

Go to planet fitness. It’s cheaper, you get more for your money and the business actually cares about you. No big deal, on the first of the month my charge did not go through. I called the salon the girl told me my card declined I wouldn’t be charged again until I brought in a card that worked. That was fine because I couldn’t afford it that month. On the 7th I was charged. No big deal right? They can just give me a refund. Absolutely not. They did everything in their power not to give it to me and we’re rude all the way. I spoke to three girls, two of the three were horrible. I spoke to upper management and I was told they were gonna track my call and call me back with an answer. The next day a rude lady calls me back saying that she checked for a call that I had made on the first and the girl hadn’t said that. I told her I had not called on the first as they weren’t open I called on the second or third could she check that call... all of a sudden actually she couldn’t track those calls to the salon and there was nothing else she could do for me I would have to pay. Surely a big company like that can give a $32 refund when someone gives out false information. Not only that I spent so much of my time on the phone being belittled and made to feel like an idiot for suggesting I might get my money back. Awful. Go elsewhere.

response required

The app works about 60% of the time I try to use it. Which is an issue on its own. (Tip: Completely close the app and log in again. Annoying, but SOMETIMES this will work.) Also, I have an inclusive membership to use any bed or spray. I still have to select to use rewards dollars or my membership. And I have to sift through all of the upgrade promotions to check in, even though I don’t have to use upgrade dollars. So frustrating! But my main complaint is WHY use the app? It’s helpful to see if the salon is busy. You don’t have to scan your card when you arrive. Those are the only benefits I have experienced. It doesn’t hold a spot for you; you still get put in the same queue as everyone else when you arrive. If you’re getting a spray tan, the consultant still asks you about all of the details - darkness level, extra legs, moisturizer, etc. having worked at a tanning salon, I can see how check ins are helpful to the employees regarding projections for busy times. But there are no immediate benefits to the consumer that I can see. I am giving two stars because WHEN it works I can see and avoid a rush. But that’s about it. I do want to state that I enjoy the consultants at the salon and my overall experience with Sun Tan City. This review is for the app only.. which is garbage and provides no benefits.

response required

I have been tanning here for years in the past couple months the staff have gotten less and less friendly. The past 5 times I’ve gone in the girls do not smile do not offer any assistance and are just rude I even said something to one of them one day she just rolled her eyes and walked away.I went in last night with my daughter the girl that has worked there for quite sometime acted like she didn’t know ours names my daughter was asking about a certain bed she didn’t respond I had to explain. The bathroom was dirty I’ve never seen that before. I’m not sure what’s happening but the Sango express tan needs different workers. I pay 49$ a month and don’t like going bc the way the workers act. Please do something I’m ready to take my business somewhere else!

response required

I have an iPhone so Idk if that’s the problem or what but the only way I can check in with the app is to delete the app, then download it again. Every single time. It keeps my log in so at least that saves a little bit of time. But even if it’s the next day, I have to delete and re-download. My guess is it’s not made for all the updates phones get these days? No idea. Once I can get into the app tho, things work okay. Considering so many people are complaining about it, you would think the company would look into it more. After all, apps are part of business and sales these days. And when you get to the salon, you still have to wait in line to tell them you checked in and by that time all the beds could be filled. There should be a kiosk to check in at, and they can simply announce your name when it’s your turn.

response required

If there was a negative star this app would get it. I have designed apps. I’m not not tech savvy but I wonder if this one doesn’t work on purpose because the “deals” can only be had via the app and employees tell me they “...aren’t trained on it, don’t know how it works and everyone complains it doesn’t work”. I spent 20 min just trying to log in and getting unrelated pop up blocks saying my “security question is incorrect” when i was only entering an email hoping that if I reset the password I’d be able to log in for this special offer. The two support numbers the store gave me we’re both disconnected. This app took time from my life which ultimately cost $. So yeah. Negative stars until they can get the log in fixed