Sultan Center –Online Shopping

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Sultan center is one of the best supermarket chains in Kuwait with a positive in-store experience and customer service, but to have an app associated with the TSC brand that is glitchy, slow, and everything else that other commenters have already listed, hurts the Sultan brand. On average it take me 15-20 minutes to complete an order because of long screen loading times and glitches that don’t recall my saved address and sometimes the shopping cart will just delete itself and you have to start over.

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Wasted 3 hours trying to order After reaching the delivery slots that’s showed my order has zero kd I select a slot and end up in the payment page where I place the order but the app tell me to enter shipping method which I did and it takes me back to the cart . This kept on happening until I was unable to order al all slot were unavailable . In addition when u save a shopping cart to a list and later retrieve the list to add back to the cart the item quantities double for every item The app can not handle the load in these times and still needs lots of fixings What a waste of 3 hours last night unable to place an order

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Items not updated nor comprehensive. You cannot choose the branch. They will not tell you items are unavailable on time. Customer service takes about 5-7 business days to solve a problem. Generally frustrating but for desperate folks who cannot go shopping physically an okay solution.

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Each item takes an extra long nap time to load, cart takes the same, updating address takes the same, end of wasting at least teo hours to load a cart and place an order, it doesn’t deliver same day, most next day slots are even full, then maybe after a few days I recevie calls ma’am we are sorry so and so out of stock... you should’ve given some effort upgrading the app seeing the current circumstances but zero stars

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Sultan Center Online order was horrible experience.. delay 25 minutes to receive the order ... received less quantity items of the order.. and the items price at bill more than the online price... I ordered fish with descriptions 800 gram per piece (approx.) and I received small fishes around 400 gram per piece. I complained about that to the delivery man and call center who not solve the problem.