SSA Mobile Wage Reporting

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I started “working” for a food delivery service (you know the one) in February. At the beginning of March, I attempted to report my earnings through the app but it didn’t work. Called SS, waited for 45 minutes on hold, then got through to someone who said they needed to put the info on file before the app would work. But I was told that it should definitely work the next month. Flash forward to this week. I attempted to report my earnings for March through the app... but it still didn’t work. Called again, this time was on hold for an hour and a half. Only to be told that they couldn’t take my earnings over the phone. What?? She also mentioned something about going in to the local office so they could help me with “app training.” Trust me, it’s not on my end. Not surprised tbh, SS is an absolute mess, but still infuriating to wait for an hour and a half for a three minute “discussion.”

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I’ve been able to use the app a total of ONE time. Every other month, I’ve had to call in, which on average takes over an hour. I was instructed to use the app rather than mail in my earnings stubs every month to avoid “overpayments.” I understand that Social Security provides service to over 50 million people, and I’m thankful for my benefits - however, Social Security needs to have a major overhaul in consistency of information. The issue with the app is only a small example of this. I’m very disappointed in the lack of an effective service for simply doing the right thing - reporting wages! It’s the very least that Social Security can provide to people who wish to follow the rules and give back... an effective, consistent means to do so.

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This is so ridiculous I almost don't know where to begin. There are special reporting requirements for blind individuals who collect SSI and are working. This app does not allow you to indicate that you are blind, and it has no means to input deducted expenses related to one's blindness. Their own web site explains the correct blindness related SSI reporting calculations, yet their app can't account for them. So now I get to spend one of my precious days off every month having a grand old time dealing with SSI in person or on the phone because they couldn't be bothered to make their app work for everyone who may be using it. If they want to make people so frustrated that they work more just to get out of this system, they are doing the right thing!!

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This app WAS a life saver! I haven't been able to report my wages since October 1st! I came here to see if anyone else was experiencing the "crash" and I see I am not alone! C'mon social security get with the iOS-10 program! Unfortunately I can't call to report my wages either because the automated system can't ever understand me saying and spelling my name out! Grrrr! Which leaves me to fax in wages, that seem to always get LOST! There goes another overpayment! Edited 5/8/18: Since my initial review, the app began to work. But here it is almost 2 years later and it is broken again! I’m getting a blank white screen now! This is such an inconvenience for people who don’t have time to go to the social security office!

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This app is a waste of space on the App Store. It is a total waste of time and does not work!!! Every month I try to report my wages within the first week of the month and it takes you through the entire process and at the very end it says no match found or gives another error message of not being able to connect. I have notified support on the website of the issues I was having and have not heard anything back. Save a download and mail in your wages to your local office or call the number and wait on hold for over an hour to report them.