SquareTrade

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I purchased four Plans in March 2018 I am fully aware that they do not cover lost phones, I call them to let them know that I have a new phone my sons phone was lost And I have had the worst time trying to get coverage for his new phone they gave me the incorrect information the representative gave me a false name he was Indian and gave me an American name I was on hold for over an hour he told me that a supervisor will call me back which they have not called me back as of yet every day that I’ve been calling up and getting the runaround and no one is giving me the correct information I spent over $600 on four plans and over it at this point I am about to go to the news channel to tell them what’s going on and I have the screenshots of me being on hold and on the call over and your and a half all I’m trying to do is get a phone covered and a phone fixed when you try to put in a claim it is the worst ever you’re better off going through your mobile phone company and paying a monthly bill at least when you call In your service Is provided immediately and your phone gets fixed right away I’ve been trying for three weeks to get service and to get my problem rectified and as of yet I have not Square Trade is an awful service You’re better off going through your phone carrier it’s less headache a little bit more money but it’s worth it.

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I been using ST for over 10 yrs they used to be great but now when I file a claim they pretend they don’t have the receipt even though they do then you have to find your receipt years later just to submit it again. Then they make you take a picture of the back of you product to see the serial number. Then they say we can’t see it or please use a different format and size. Then they still say they can’t see it. And they use email too. Using Email can detect all totes of formats but they pretend they still can’t see it. And if they do see it they say it’s blurry. It’s not blurry it’s clear and they can see it. So BEWARE they are liars and will Not hello you when your product fails. Use a different warranty company because they changed for the worse. They Also will say purchase date is different than warranty date even though they know you have a grace period of 30 days to buy a warranty. So of course dates would differ if you don’t buy warranty the exact same day. WENT FROM 5+ to ZERO STARS. What happened to this company? I guess it’s under new management.

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After seeing Squre trade at Walmart I figured I should give it a try since the NightHawk router cost more then 100$ so after purchasing the router with insurance they let me know that the warranty is already in the Squretrade website and app. After a few weeks I noticed the router was not working right after contacting Walmart they told me to go to my Suqretrade app and file a claim after going to the app there was no warranty at all and because I have no receipt I could not even attempt to return the router back to Walmart. I’d figure I’d give it another shot so on EBay I brought a metal dance pad from a seller and got Squretrade with it. After three box replacement I noticed that the dance pad may be the problem. After trying to file a claim they told me that because the item broke under 30 days there was not much they could do. So after all that I lost around 300$ for both the dance pad and router. The only thing I got was a refund for around 19$ for my failed warranty plan.. would not recommend.

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I bought a squaretrade warranty for a refurbished iPad that had a tiny crack on the screen (which didn't affect the iPad itself in any way). A month after purchase, the battery stopped working. It was approved for a claim so I sent it to them. They sent it back and said they wouldn't cover it because it had a tiny crack on the screen, which was there when they sold me the warranty, effectively selling me a product and lying about their service. I would not have bought the iPad had it not been covered. If that weren't bad enough, I now get spammed on Facebook, twitter, and online with their ads about covering everything I buy, all because I left them bad reviews. I was lied to, robbed, and harrassed by this company all because I wanted an iPad for my daughter and thought paying less for a refurbished iPad would be safe.

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Ever since Allstate bought SquareTrade, it has gone down hill. Now, the claims process is a joke and call centers are in third world countries. Slow to respond and process. I’ll be 4 weeks minimum without a basic repair to my tv completed. They fixed it once but not with the correct parts. So back to multiple 24-48 hour processing times for a variety of things. Just ridiculous at this point. I’ve spent well over $1000 of my personal time responding to them. Warranty is not worth the money since repairs are managed in the old fashioned insurance company way of making everything difficult.