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Overall, the app does what it is designed to to do, however there is room for improvement. There seems to be delay when new activity takes place and when I can see it. For example, this morning I received a notification that my son was assigned to a new team, but when I went to my teams, the new team was not there. Two of our old teams were there. The new team didn’t show up until I logged out and then logged back in, and then only when using the magic link. Typing the password did not result in being able to see the new team info. The other things that should be added are the ability to log in using fingerprint technology the way other apps in Apple work and the ability to send messages to only selected individuals rather than the whole team

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This app is a great idea but the functionality makes it kind of a pain to use when trying to track and manage a team. Most of the features are hard to figure out which makes this app a pain when you’re at the field also managing a team in real life. The screen says “email your team and your messages will be saved here” but there’s no way to send a message. Or if there is, it’s not very apparent how to use it. You have to mark attendance before the end of the game/practice or you can’t edit. This is a pain because I’m really busy managing the team and I don’t know who’s going to show up until they show up. And then we’re busy - so when do I have time to actually log attendance? This feature is a little unrealistic. We can’t log progress of our programs on the app, we have to use a desktop - which many volunteers in our league don’t use, making this app pointless for us in a lot of ways. I am a volunteer with the Junior Giants - our league has quite a lot of feedback regarding the functionality of this app - would appreciate someone from the UX team contacting me so we can give some usability feedback. The league recommends this app, it’s advertised on all Junior Giants collateral, but it’s not a realistically helpful tool... yet! I’d love to help you get there with some human factor feedback. Thanks!

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So the problem is that all parents are not currently receiving notifications via text (which they prefer) about my practices because some of them were not included by park admin during registration plus updates via mobile are impossible it seems. Mobile App needs to have team member account management capacity to add contact info, specifically phone numbers due to parents request for text notification primarily. Changes to parents info is common at beginning of seasons (and beyond) and Coaches should be able to modify this info. Parents should also be able to use the app to modify their contact info. Most parents and coaches don’t carry PCs to the park; AND currently the web based version automatically pushes you to the Mobile App or the App Store with no recourse when attempting to login to make changes. The bottom line is that the process required to update/verify phone numbers for parents could certainly be streamlined. If it’s too hard then parents and coaches will flock to alternatives day one of practices...

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This app is good for messaging. However, when it comes to posting photos, there are some issues that would indicate to me a lack of understanding how the iOS photo selection framework works. It only allows you to view your entire library. You can’t select from an album. That would be fine if it didn’t organize the photos in some arbitrary manner. Sometimes, it shows your most recent. Other times it shows photos from years ago in your library. And then you must scroll through your entire library to find what you want. It also doesn’t refresh after your photos have been updated. It’s caching photos when it shouldn’t. Therefore you must close and reopen the app until the photos you need are available. That particular issue appears to be recent. I’ve posted in previous seasons. The biggest issue is the inability to select photos from an album in your library. For example, your Favorites album.

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Can’t add teams without deleting the app and restoring it on phone again. Inviting families to a team who already have the app and an account created (even if for another child or team), they have to be sure to use the same login (even though they may not even realize they are using an app / login they already have for a different team). If they try to create a new account they end up stuck and having to figure out with the team creator whatever their particular problem is that prevents them from seeing the new team. Is it because they need to delete the app and restore it? Is it because they used a different email address last time? Is it because the father holds the account and the mother was not entered as the primary account holder? Etc. etc. It’s ridiculously difficult to set up a new team and easily invite the parents and players to join. The trouble in getting everyone set up is not worth using this app.