Spok Mobile

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This app is very rudimentary in its design. I believe the app is dangerous if it is used for critical communication. It seems to be unstable and erratic. I was trying to use it as a hospital page system. Foolishly, The app does not require a 10 digit phone number to be input for paging, and I most commonly get a five digit number and have no idea what to do with it as the US phone system is now a 10 digit system. The app also allows paging from a computer and the user cannot tell the difference if he or she has been paged from a computer or from a phone. If one responds to such a computer messsge with a written reply the written reply does not go to the computer, completely undermining the two-way communication aspect. I have received angry phone calls asking why I am not responding to spok messages. I go to the app and find out that it has turned itself off once again and there is a backlog of pages sometimes weeks or months long. In my opinion, this app should only be used for non-important communication. Perhaps it is a good app for teenagers who want a new way to communicate. Certainly it is not ready for business application.

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This app has many glaring flaws as pointed out in other reviews. I would add that the interface is primitive and not in keeping with the aesthetics of the new iOS. Also it requires many useless taps to call back a number. Page loading is slow. Ringtones that are provided natively with the app are all designed to give the user a heart attack. They are very annoying and extremely loud at the lowest setting. App requires login every single time I need to use it for sending messages. Although this might have more to do with the institutional settings than the app itself. The problem with these kind of apps is that the makers of these apps have very little incentive to improve their product based on user feedback because unfortunately the end user has no say in adoption of one app vs the other enterprise wide. That decision is made by the institutional IT folks who don't have to use these products like us end users.

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One of the biggest problems for me is that there is only one tone and one volume for the pager and they cannot be changed. If I put it on silent, I can’t always hear or feel it vibrate-additionally if it vibrates, I feel like patients think I’m looking at texts. The tone is really obnoxious and VERY loud. You also have to unlock your phone to stop it, and then in beeps again until you “close” the page. It would be a lot better if the volume and tone could be customized like a regular pager. It would also be better if it the sound be turned off more easily to not disturb patient interactions.

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This morning I unlocked my phone and it started going nuts with page noises. Sounds great, but the pages were 6 hours old from a very concerned and anxious patient. After she got tired of waiting for me to call back she just went to the emergency room and got admitted. The notifications don’t reliably come through unless the phone is unlocked. That’s a fatal flaw for an emergency response system. Needs a fix now. Also, needs to be able to alert audibly when the phone is on silent mode, which it can’t do. Stick to your pager.

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The recent updates have broken the functionality. It used to be very rapid from notification to being able to acknowledge and return call from a page and it now will oftentimes quit to home screen or take multiple attempts at opening the app to be able to access the pages. Please address this issue.