Splunk On-Call

It's an app. Whatever; it's better than a poke in the eye with a sharp stick. If you're forced to use it I suppose you can get used to it, but it's really pretty useless. They log and force you to look at millions of routine log events for things that are totally irrelevant, but the notification when -- heaven forbid -- some REAL event occurs is "meh". Seriously, their default notification sound for an alert is a half second of "mehhhh". Trailing off as if they were embarrassed to bring it up. Srsly people, it's a production alert, let us put some noise behind it! But like I say, if you're forced to use it, it's better than a poke in the eye with a sharp stick.

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As far as incident management goes, it’s a bit clunky. Functional even if it occasionally is hard to ack an incident. Where it absolutely fails is with calendaring. To find out who is on call requires a very non intuitive workflow. I should, at least, be able to see if I’m on call at a glance. But no, one must click the “human head” icon, then the “Users” tab then “On Call”. I always forget this as we rotate through developers but holy... that’s just stupid. Re discovering this every six to eight weeks pretty much involves clicking through every available affordance and drilling into all the other areas of the application. I am not claiming to be the most astute user, but at the same time this is such a basic design flaw. It’s almost as if the Victor Ops UX team never does any usability testing or, perhaps, the UI is driven by engineers and there is no UX team... the latter is starting to make a certain kind of sense.

The VictorOps platform has been easy to use and really helped me and my team deal with the myriad of alerts we typically deal with coming from our monitoring solutions. Good flow, nice UI, very collaborative, and a great all around view of our infrastructure. Better than other alternative solutions I've seen. A+

Overall a well-executed app. It's clearly an app created for iOS and therefore integrates very well with it. It's not simply a one-size-fits-all clone from platform to platform. My primary annoyance is the filtering capability on the Timeline page. Since you can't filter properly I'm forced to view a very noisy timeline filled with things that aren't relevant to me at all. At very least, add the teams to the filtering options please!

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I like victorops, but the new app is terrible. When I ack alerts from a locked screen, it died t actually ack it (this is painful when I’m driving). It’s also very tedious to ack multiple alerts at once - you used to be able to just swipe and ack, but now you need to go into each alert individually, which is sub-optimal when you are dealing with many alerts. We are considering switching to a competitor because of this.