SplashShopper - organizer

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I have been a SplashShopper user for *years*, since I used it on a Palm Pilot. Frankly, it was better before they ported it to iOS, but since years of carefully built lists were stored in it, I kept using it. I am one of hundreds (thousands?) of paid users who have not been able to use SplashShopper for months because the previous version would not open on my phone. And I had *never* been able to get SplashShopper Desktop to work, so I could not access my shopping lists. Like a dutiful customer, I went to their support site and asked for help getting my data out of the app so I could at least have my information. I never got a response. Not even a "thank you for submitting your question". Now, months later I get notice, by eBlast, that I can pay for a new version. Not a response to my request for help saying that there's a version that could fix my problems. And they want me to *pay* for it... to *buy* a fix to the probelm *SplashData* created. I'm livid. Sure, I'll pay for the app and the desktop version so I can get my data *out* of SplashShopper, and *never look back*. Being withut my data for 4 months is ridiculous. Being aksed to *pay* to get it back is inexcusable. Unless you want to be stuck in the same position I am the next time they introduce a buggy version of their app that *will not* open and you *can't get your data out of*, BUY A DIFFERENT APP.

I’m one of many Splash Shopper users who first installed it on a Palm Pilot. SplashData was very resistant to updating it for compatibility with iOS 11.0 (and beyond), and still doesn’t want to expend much effort on fully updating it (sync via iCloud, etc). BUT... now that it’s been upgraded for 64-bit iOS, Splash Shopper is “clean,” without unnecessary hooks to coupon services, cute graphics, odd backgrounds, etc. It’s easy to add items and assign store aisles, to sort by item name or aisle (for shopping ease), to shift from “add to shopping list” mode to “shopping now” mode. While I use it exclusively for shopping lists, users can have an infinite number of lists for everything from “to-dos,” to favorite wines, to... anything you might want to keep in list form. Only 4 stars because it won’t use contemporary syncing methods, and because Splash Data really isn’t all that interested in supporting it. But an app I use every day, and which is irreplaceable.

This is the best shopping list/recurring list app I’ve ever used. Like others I used it first on Palm Pilot, then BlackBerry, now iPhone. I’ve tried many other iOS list apps, none come close to SplashShopper as far as functionality, quickly creating, maintaining and using recurring lists. Which is why, despite the antiquated UX I return to this app whenever it works on the current iOS. I would gladly pay $10-20 for an updated version, but know a handful of loyal users who feel similarly is not enough to maintain the development effort required when so many users are looking for free apps. Possibly a stripped down free version that allowed only one free list, with in-app purchase for upgraded functionality? Who knows? The App Store is a difficult place to make a profit or even break even in such a flooded category. I’m grateful, that for now, it works on iOS 13.

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The words below were what I felt for so many years. I had given the app 5 stars. Now I am disappointed like so many others who need an upgrade. What will I do with all my lists after the next system upgrade? I have already lost the ability to sync with my Mac Book a long time ago, so there's only one copy of my data. PLEASE UPGRADE SO US iPhone USERS CAN CONTINUE TO USE THE SPLASH SOFTWARE. I have used this app as well as SplashMoney for over ten years, since the Palm Pilot days. I have come to rely on them on a daily basis. The iPhone apps started to freeze when I entered new data and failed to sync. I contacted Splash support and the representative responded to each question over a two day period. This may sound like a lot of trouble to upgrade an app, but when someone has 10 years worth of lists to help stay organized, it’s worth it. I read some of the reviews which stated that the support was nonexistent. I found the opposite to be true. I am a loyal customer both for the product and for the customer service.

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I don’t know what happened to SplashData— maybe they just decided to put all their weight behind their SplashID app? I dunno. I’ve had all their apps since the early 2000’s, on my Palm. But this app just disappoints over and over again. They don’t update it. It stops working from time to time. Or worse. I just opened up my app and all my lists were unpopulated. That’s unacceptable. Yeah yeah - I could sync it with my desktops to repopulate it. But that’s not the point. It shouldn’t drop all my info. Ever. And contacting support is a joke. There’s no real usable info in their searchable support site - you can’t even sort it by app so there’s tons of irrelevant info to weed through. And if you try to eMail them at the address provided, it comes back undeliverable. The thing is - this is still, hands down, the best customizable shopping & other list app out there. Sigh.