Spectrum Health App

If I try and save the feature tiles and goes right back to default tiles. The PIN login only works ONE time after password has been entered manually. If you timeout; the app only allows one time for PIN. After that timeout is made on the PIN the app throws an error saying enter your password. The pop up error should be more specific on why. No one cares if it’s because of policy, just explain that instead of treating your customers like simpletons.

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I am so overly frustrated. I needed to get into my account ASAP. So I open the app and use my Touch ID so I don’t have to use my password. And it told me I need to log in. So I entered my email and password and it said it was wrong. So I tried 2 more times and I know for a fact what my log in info is and it wouldn’t work said I would be locked out or I have to reset my password. So I entered my email got the link reset my password and still not working says email or password is wrong. If I keep trying I’ll be locked out and only to way to fix it is to wait 60 mins or reset my password again. So after resting 3 times and it’s not working I email customer service. And it says they will get back to me in 24 hours. I need into my account now and I’m basically screwed on my upcoming appointments because I count on this app.

The new version rolled out September 2019 is a huge improvement over the old. The layout and navigation are much simpler and much easier to use. Everything from upcoming visits to past visits and results are easy to find. Billing and messages are also easy to use. My one recommendation would be to fix the feedback procedure. As it is, you can’t just leave a comment; you have to complete a lengthy survey! Ridiculous! Nevertheless, this has gone overnight from a truly terrible app to an excellent one! :)

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I have an iPhone 6. Yes. In the fall of 2019. I have iOS10 installed. It's been a very sound OS on this phone and I still have the original battery that lasts all day. My complaint is that the developer or the owner (Spectrum) have to change this app so much that they keep starting off with the newest OS as the base instead of allowing older iOS devices access. Very VERY poor thought process. Quit forcing onto people. Programming isn't that hard to allow older devices access. If you get it right the first time, you wouldn't have to create from scratch 4 APPS to use in the last 5 years or so. How do these people still have jobs?

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Yes, when it works, wonderful. But when it doesn't, it is sheer hell. I use the app once a year for my physical, and sometimes that is the only time. And some years I have another reason to visit the doctor. Invariably I don't recall which email address I used years ago when I first signed up, let alone what password I selected. The programmers need to create a much more user friendly system and be a bit less crazy about security. A lot of us don't see our doctor often enough to rem an US and password, which makes the app worse than worthless, because all it does is waste our time.