SouthEast Bank Mobile Banking

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The old version was much better. The developers of the new one hope to cover up all its inadequacies with flashy features and sleek UI, but unfortunately they detract from the overall functionality and make it look even more haphazard than it already does. Like most reviewers, I agree that the scrolling balance that updated after each payment was extremely useful and should come back—from using the app, it’s not clear why this was removed, as the area where it appeared is now just wasted empty space. Also, it doesn’t always update pending balance correctly, and like another user, I have accidentally overdrawn by trusting the balance I’ve seen, even though my account shouldn’t let me overdraft, and then I’m charged ridiculous fees even though it’s the fault of the app’s design and the bank itself. It’s truly a horrible design and update that destroyed an otherwise reliable and functional mobile banking platform. Hooray, I can sign in with my fingerprint but what’s the point if the whole of the application is broken and useless. It’s so unpleasant and inconvenient to use, I’m currently in the process of looking for a new banking institution. Great job, South East.

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You cannot trust this app. It has caused me to overdraw multiple times by saying the wrong amount and making me think I had more than I had. Even showing amounts taken out immediately for a particular purchase I had just made ( I always check) then somehow putting the amount back later and taking it out again the next day. The app is sketchy. I realize that some businesses don’t take out the money right away but the bank knows the charge was made on the card (otherwise it wouldn’t go through at the store!) and so the balance should always be correct on the app. Therefore I can only assume that the bank wants more overdraft fees and has fixed the app accordingly. I will change this review as soon as the app becomes more stable. Update. We have had this happen 4 times now and counting. Charges aren’t showing up on the app until days later.

I wish you would bring back the scrolling balance with each purchase. This allowed me the convenience of not having to pull out the calculator every time I purchased something. Please bring it back. Otherwise love it.

The ease of use n any app is very important to me. I really don’t like frustration in something that, in this day and technological age, doesn’t need to be frustrating. I’m in and out in no time to check what’s going on related to my banking.

I really like the features of the updated app. No longer do you struggle with scrolling down the entries and having the main menu open. I love the Touch ID feature. Now don’t change anything!!