Smoov

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As the other guy who left a one star review in May...the app is overly complicated for what is in essence should be a simple payment gateway. Went through all the motions of creating an account, telling it what car I have (!), failing twice to enter a card for payment before realising you actually *need* to enter a *credit* card for payment. Thankfully I had one in my wallet! Having jumped through all the hoops and connected up, would it charge my car? Like hell it would... Stopped the ‘charge’ to try again, only to have to enter my credit card details all over again. Still wouldn’t charge my car... Thankfully had enough juice in the battery to get me to Sarn service 10 miles up the M4 from the Shell charge point in Swansea. Oh, and at 37p/kWh is borderline daylight robbery, I baulk at Ecotricity and their 30p/kWh but at least they work and I can now get home! No need for emails....just have a review of why you think your app needs to have so many whistles and bells when all it need is know what pump you’re at and which *saved* card you want to pay with...

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Terrible. Would almost be better if it didn’t work at all. Danger is that it half works in that after much ploughing through incomprehensible directions on app and charger you finally get a screen showing its charging and wander off to shop/get a coffee only to find out that despite the constant screen proudly showing a charge in progress, it is not doing any such thing. Have only found one charger which did not need a call to customer services to reboot. Good to see Shell offering the chargers but they should rethink the app. Worse than pointless

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Wasted 30 minutes trying to charge car with smoov at Shoreham shell station. Tried 2 different phones & 2 different Visa cards. But every time just got: ‘problem with payment’ message. Bank balance had more than enough credit. Never had this problem with other EV services. Why can’t there just be 1 simple payment method shared by all EV chargers? Current situation is a headache...

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Developers: Please thoroughly test your app before releasing updates. I won’t be using this until the many issues and bugs are corrected. It’s hard enough finding reliable EV chargers without having to suffer the inconvenience of poor software management.

Downloaded app, Signed up, few details, found charger, charged, drove off, easy as it should be.