Smashburger Rewards

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Tried to order something online today for the first time. Download the app which by the way has no description that tells you that you can place orders with it, it just says that it’s a rewards program app so that’s the first thing. Decided I didn’t want to go through the set up on the app so I do use the website. Frustrating experience there as well as it’s very slow, is it laid out very well. Pressed for time I decided to call direct. Where I was told I can’t place an order using the phone I have to use Door Dash. I decide to go back to the app to finish the set up process, found a way to order from it surprisingly, only to have to go through an additional login! I mean come on all I want is to pre-order some french fries! Not worth the hassle.

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This is the worst app I’ve ever used. I honest to goodness rarely ever give a bad rating, if it doesn’t work or is always having issues I just let it go. But I love a good SmashBurger and it is so nice to order ahead for pickup, especially during the work week. I have had to register my same email address three times now, every few weeks it says invalid email or password. I hit password reset and it does nothing. I re-re-re-register my same exact email and it gives me a new welcome email and lets me log in. Then I go to a location to order and it says this one is not available, so I try another and get the same issue. If I get the app to work and get to checkout I run into more issues saying I don’t have a checkout account, which I do, I know they are separate and I’ve setup both and used both a couple times now successfully. In about 12-15 attempts in the last year or so I’ve got the app to work maybe 2-3 times. I’ve asked family, friends and colleagues if they’ve used it, and they said the same thing, nothing but issues. I’m done with this app for good, it doesn’t work, it is a waste of time, I spend 60 minutes trying to order food that if I just drove there, ordered, and waited would take like 15 minutes.

I do like In and Out, but Smashburger steps it up a notch....or two!! If I’m hungry I once went for the Double-Double, but ever since I’ve had the Triple-Double, I don’t go anywhere else! The Triple “D” is about 50-75 cents more, but in my book, well worth it!! The rest of the menu is very good too, from “real” shakes, to upscale sides!! The other specialty burgers are more expensive (plus you can “make your own”, meaning you pick the ingredients you want), but you can’t beat the Triple “D” for freshness, flavor and value. Triple is for 3 cheeses (a very good mix of cheeses!) and 2 of their signature Smashburger hamburger patties! Fresh romaine and tomatoes, all between great hamburger buns... not the average buns, again, up a notch from the standard burgers!!! Smashburger offers the consumer more options, more “fresh” options, for instance great, fresh salads! You can’t beat the all American In and Out burgers for value and flavor, but if you want to kick it up a step, try Smashburger!

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Update...October 2018... STILL crashes when you try to order on line! Was al the way through with three burgers, already logged in, then when I checked out, it asked me to log on again and went back to store locations! So frustrating! I love Smashburger, but the app needs some serious help! Is actually better now than it was, but it’s still bad. First off, you constantly get errors or it loses your order. If you are able to get your burger ordered but want to add special instructions, you only have six characters, whereas you have unlimited for your name. On the create your own burger, not all the cheeses are listed, example is sliced cheddar and melted cheddar. On the off chance you get all the way through your order, you can’t use the coupons! It also asks you to log on, even though you are logged on and the it loses the order! It never keeps your restaurant location saved and if you make any changes at all or take too long to log in, you have to start all over. It’s too bad because the line is always so long when we go there, so it would be nice to be able to order and just ru. In and pick it up. There are many times we want Smashburger, but pass because it will take too long. It also seems most Of the 5star reviews are just reviewing the restaurant, not the app.

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My wife loves Smashburger and asks if we can have it every once in a while. Between work and a busy home schedule, I love using apps to order a quick dinner. I have never had such a bad experience with a service app as I have had with the Smashburger app. I have had consistent problems with logging in, staying logged in, being able to add food to cart, being able to add payment methods, and being able to check out. I had hoped this was just a one time issue but this has happened at least 5 times in the last year and even after the app underwent an update. The only way for me to order has been to call the restaurant or physically go in and order. To me, this completely defeats the purpose of offering an app with online ordering. My experiences in the restaurant itself have generally been great but the app is an utter disappointment.