Ratings & Reviews performance provides an overview of what users think of your app. Here are the key metrics to help you identify how your app is rated by users and how successful is your review management strategy.
4.7
User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate.
Find all public transport departures across Vestland, including bus, light rail, ferry, and train. Plan your journey and buy tickets – all in one app. With the Skyss app, you can: • see how long your journey will take from where you are to where you're going, including walking time • buy tickets for yourself or others • view departure times and see where your service is on the map, in real time • receive up-to-date information about delays and disruptions • save stops as favourites • find available city bikes and e-scooters If you sign in to the app, you can also: • rest assured that your tickets, journey history, and favourites are safely stored with us – even if you change your phone • book on-demand bus services through Skyss Book-a-ride • get faster and better support from our customer service team We're continuously working to improve and develop the app. Thank you for travelling with Skyss!
![How to measure customer sentiment for app reviews [7 metrics]](https://cdn.appfollow.io/blog/static/appfollow_1335e02d-b0b3-49f7-9eb6-94171dc7e379.jpg)
