Singapore Airlines

I tried to check in on my ticket flight. First time app says my reservation is not ticketed, then I tried again, it says check-in cannot be completed, yet it sent me an email that check-in is confirmed. 4th time it finally happened - who has the time to fiddle with the app so many times? It does not give a clean and satisfactory user experience, Nor inspires much confidence for future use. And when I tried to generate the boarding pass, the app returned saying it had problems sending a boarding pass, yet I received an email with my boarding pass - what gives? This really does not inspire much confidence on the world’s best airline.

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1. The “Measure your cabin baggage” function of the Singapore Airlines (SA) app doesn’t work correctly. As a test, I first scanned with my phone a piece of luggage that I knew is within SA’s cabin baggage allowable size — the app accurately indicated that the bag was the right size for carry on luggage. But as a test, I then scanned a different, this time huge, piece of luggage that I knew was way too large for cabin carry on. Two out of the three times I scanned this huge bag, the app inaccurately indicated that the bag was the right size for cabin carry on, and only once did it correctly indicate the bag was too large for carry on. SA needs to go back to the drawing board on this function. 2. If you purchase your SA airline ticket and then sign up for a SA KrisFlyer account on the app, your ticket info doesn’t appear on the app, nor is there a way to add that information to the app after the purchase. This would seem to be a simple fix.

What is the purpose of the app, when every time I need to manage my bookings (as a Solitaire PPS member, I have multiple bookings), I am transferred to the local country website in the local country language where I have to re-login to the local website for EACH and EVERY request. My preferences are clearly in English so how am I supposed to understand the local languages of the local websites?!? This is ridiculous. Terrible experiences with this updated app.

Does what it says it will do. Some interfaces are still clunky, but good all round. Updating my review from before. I have high hopes for this newly launched app. Much faster, the interface is more consistent across pages and tabs, font style presentation has been cleaned up and overall has more slickness. Haven’t yet tried to book flights. Check is certainly much much much smoother and not even a little aggravating. Kudos SQ for catching up.

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First things first, I say this all as a designer myself. This app is badly designed. It doesn’t load quickly, there are many elements that aren’t properly scaled, the user interface is not completely intuitive. Beyond aesthetics and user experience though, the bigger problem is that it also doesn’t load quickly AT ALL and has glitches. I was unable to check myself in, and upon calling customer service they too were unable to help to figure out the issue. Additionally, the app does not display layover information, or how long each flight is, which seems too important to miss out.