SIMS Parent

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I was able to use it for a month then logged out. Could not for the life of me get back in. Emailed the school who deleted my account so I could re-register. Still not able to log in. Logging in is confusing anyway. Why not just have an email and password rather than all the option of logging in with Facebook, Microsoft, etc. Even though the school had referred my issue to the support team nothing had been done! Frustrated is an understatement. More worrying, for a laugh I pushed ‘forgot password’ and was advised I would receive a text to the mobile number ending in ‘31’. My number does’nt end in ‘31’!!! In any case my account was deleted so shouldn’t be any numbers on there!!! Horrendous App! Surely in this day and age they can sort it!!!

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When the app works, it’s great. I was able to use it for about a month. I was then logged out, and no matter what I did, could not log back in. The school had to send a new link as if I was new to app. Since then, although able to log onto website, the app refuses to log me in, constantly showing that the session has expired - yet will not allow me to log back in - goes round in circles telling me the session expired!! Whole point of app is to avoid using website. I can’t recommend the school enough for providing as much help as they can. But the app? Truly awful service. It’s supposed to work for the majority, not the minority! If I could give it zero stars I would.

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Update: Parents are lobbying the school to get them to drop using this god awful app and go back to Show My Homework. The developers of Sims should be ashamed of themselves. Can’t open links for homework or attachments so nothing can be printed or viewed. Makes life even more stressful for students (and parents). App constantly signing out so don’t get notifications, or get random notifications even though there’s nothing to view. Students unable to mark their own homework as “submitted” so if their already busy teachers don’t do it, there’s a constant list of “overdue” homework, even though there isn’t. I can’t believe this is even used as a viable app. DREADFUL.

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Apps like this should never be inflicted on the public. Schools should be required to insist on appropriate user acceptability test evidence before obliging parents to sign up. I have to uninstall and reinstall the app each time I want to use it. Otherwise, it gives no option other than “Sign in with SIMS ID”, which as expressly instructed by school we should NOT use, so I dutifully, though reluctantly, used my PERSONAL (!!) Twitter account to sign up initially. I have two kids at different schools both using this pathetic excuse of an app. Waste of everyone’s time.

I have only just downloaded this app which the school is inviting all parents to do. It is a replacement for the eduspot app which was used solely as a messaging tool for the school to update parents with events. Simms Parent includes child’s attendance, timetables, reports and term dates. This is certainly an improvement - but I note the one previous reviewers comment on log in failure after the first months use - so here goes