SimplePractice for Clinicians

I like SP so far and you have created a platform that works very well for on line registration, Telehealth, making appointments, etc. I would like to suggest you have a chat window available or respond to contacts by phone within a short period of time. My office needs assistance at times and has to wait sometimes a day or two to receive a response. That is a big problem, especially as she is trying to set up the practice on SP from another practice platform. Also it would help to have a way to change full names on the calendar to initials only. This would be more protective of privacy. Adding a window where to leave an internal note to admin in the practice would make fast communication easy. Right now we must open a note to read any internal communication. Color coding various different kind of appointment would be helpful to know at a glance which appointments are intakes, couple, testing, admin appointments, group, etc. Overall, you’ve created a very good platform. I hope to enjoy using it for years to come.

Since using Simple Practice, my earnings have gone from minimal to substantial. In the past, I used a billing service that charged me 10% of all billed services, whether collected or not. I am terrible at tracking authorizations and documentation. Simple practice has been a game changer in all of these areas. I am pleasantly stunned to find that I actually can earn some income from my work. I am also pleased that I know what documentation has been completed, and what has not and can customize how I document based on the requirements of the pay sources (SOAP, DAP, etc.). The drop down menu for mental status exams and pre populated CMS forms are incredibly convenient. I have added the APA cross cutting symptom measure as part of the intake packet that I send electronically to new clients. Taken together, my practice is so much more organized and streamlined. The only drawback is the clunkiness of moving between menus and screens. I’m still not entirely clear about how to access some features. However, the help option nearly always provides the answer I need. If you are not the most organized person in the world, and do not love filling out those insurance forms, this could be the solution for you.

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If you are a member and refer a colleague to Simple Practice, both you and the colleague are suppose get a $50 credit if the colleague subscribes to SP. I was the colleague and subscribed and did not get the $50 credit. I contacted SP and they sent me a link to an information page (get use to this, there is no live customer support provided, you cannot call them for customer support, only email, and almost all responses are a link to a generic pre-written article you already had access to on the website). The article they sent me about the offer said that the credit would be given once I RENEW the subscription. I pointed out the discrepancy in wording and they simply disagreed. I was really surprised by their response. It seems like a good product so far so I thought they would at least say we will take a look at this potential issue. Instead, they denied there was a discrepancy in the wording. I opened the app today and the wording for the offer is still the same. It’s too bad. Pretty good software but misleading advertising and unwilling to take customer concerns seriously. Also, consider the email only customer support in your decision.

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Agree with reviews that are less than stellar. Can’t change an invoice. So my records from Simply Practice can’t be sent to my CPA. Coaching doesn’t need the same insurance billing style and limited add ons. During a session client can choose 30 more minutes but this app has no “SIMPLE” process for changing the session invoice. It only offers “EDIT” client information. Any complaints get lengthy emails with more long winded videos to watch. Who has time for that?! Needs obvious and quick resolve on same page. Not user friendly. Apparently, product launched and the designers failed to pull potential non-IT trained clients in to observe if user friendly. Contacted Stripe for these issues and was told I need to be a programmer to make it work the way I need it—programmer? Really? I’ve never needed to be a programmer with PayPal. Unreal. Now to add—don’t depend on the little weather forecast. Today is a high of 23. The reminder says 66. Like so much of this program. It’s very unreliable. Now I have to download all of my input and reload into another company. Do your research.

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This EHR is very frustrating, because problems are addressed by email only. Trying to schedule with a live person is a process. When you have a question, you’re forced to submit a help ticket or email to schedule a call. I’ve scheduled calls and had the SP staff forget to call. I’ve had the same 2 significant issues for over a year with no resolution. The SP staff sends pictures of what to do or a video link. If I had 30-60 minutes for every issue, that would work. I’m busy and don’t have that kind of time to invest in something that could be answered on a 5-10 minute call. When I attempted to change EHRs, the new company couldn’t download my SP files, due to SP having such a difficult program. I was left with starting over and scanning hundreds of documents into a new EHR or staying with SP. Again, time is an issue. I have more client issues with the portal and billing email process than any other problem related to my office. There’s been nothing “simple” for me about this EHR. I feel like I work for their company, when it should be the other way around. Needless to say, I’m very frustrated!!!