SIMPLEconnect® 2.0

I am normally pretty good with technology, and I have a lot of patience with it. I have so far spent 3 hours systematically checking off sources of error for why I can’t connect the fan to WiFi. I have read all the reviews and suggestions. I have called Hunter 3 times and emailed 3 times over 2 weeks. Hunter says they have one employee who handles all Simple Connect issues but she has an enormous backlog of customers due to the poor design of the app. I just hope this is a software issue that can be fixed. Whoever you are using for your app development is failing and should be refunding your money because you are losing a lot of long time customers due to their poor execution. Suggest calling up Silicon Valley, maybe they can fix this. Also, isn’t there anyone else in the company you can train to help customers? I realize you’re in Wisconsin, but surely there are tech geeks around you can hire. UPDATE I spoke with the developer and we got me connected. I turned off the beep, and my fan now works great with Google Assistant. My issue was with the Apple Home app, not necessarily the Simple Connect app. I have revised my rating to 4 stars.

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These fans that come with simple connect with Home Kit compatibility is really hit or miss. Bought a fan Home Kit compatible spent over an hour trying to even get the SinpleConnect app to work. Finally had to call and found out I needed to use a different SimpleConnect app instead. Then when setting up and account if you do it online first it doesn’t say that the password must contain an upper case and lower case characters, a number and a special character. Super difficult to reset that. Finally get it setup and then it would integrate with HomeKit. Called back and had to do completely different things essentially to trick it into picking it up. Four months later the app stops working in Home Kit, then a couple days later the Hunter app quits working and then just the remote worked and then that stopped working. I call and they apparently knew the receivers on the model I got goes out and you have to replace the entire fan. I get that and reinstall it. The SinpleConnect app finally picks it up fine but HomeKit still will not recognize the fan. Terrible product for claiming to work with HomeKith. I would go with a different brand, after googling this issue tons of people have had the same issues for a long time with no fix In sight from Hunter.

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The functionality of the app and HomeKit integration of the fans is less than stellar. I have yet to be able to create an account through the app and probably won’t based on other reviews about having to addback all devices when the account creation is successful. In addition one of my fans repeatedly shows both the light and fan as “on” - both in the Hunter app and in HomeKit when they are clearly “off” so not sure what’s up with that. ***Attention Developers - Bug Fix Needed for “Zoomed” Display on iPhone 6s (maybe other models too)*** When I have Settings > Display & Brightness > Display View set to “Zoomed” certain parts of the device tiles in the Hunter app are off of the screen. This includes the button which allows me to change the fan’s settings (and maybe firmware - can’t see it right now to be able to say for sure because it’s off the screen!). I would bet that the other reviewers who are asking about how to change a fan’s settings have their display set to “Zoomed”. This seems like a basic low level thing that shouldn’t be overlooked by a quality developer.

After updating to the latest iOS app version, I am now able to use my fan without all of that bizarre behavior I was seeing before. Maybe it was a backend change, too. No matter. I'm just glad that things like fan speed is adjusting correctly using HomeKit and the Hunter app is now showing the correct status of the fan and light. I was fairly unimpressed when I first installed the fan. Being in the IT field, I've seen some crackerjack software -- but this was downright embarrassing. Seems like they've taken the time to try and fix these problems, so I've taken the time to try and recognize that in this review. Only four stars because my first impression was "why did I buy this?"

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I bought a new hunter fan because the one that came in the house was too old to replace the needed parts. It hung and looked good but the lights would only dim just the tiniest bit. I got the app that Apple HomeKit said I needed and it was apparently an old app that doesn’t function. So I downloaded this app...v2 must be better. But nope. Just a tiny bit of dim. AppleKit says I need an update to my firm ware but neither app can do it. Called customer service who said a new app will be released soon to allow updates. New update to the app, still can’t update the fan. Support said I need different bulbs than the ones that come in it (because who would put dimmable bulbs in a package with a dimmable fan?). So I bought LED dim manor bulbs. Just put them in...still no fix. Never buying a Hunter fan again. This is an old company that should be ahead of the game, but they clearly hired the wrong tech team.