Simple Home

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I had quite a few of their products and recommended them to friends, who also purchased them. Then, my pan and tilt cameras suddenly stopped working. I reset them; I tried everything many times, but nothing worked. Finally, I contacted customer service, leaving multiple voice messages and emails for over 6 MONTHS, and got NO RESPONSE. I bought a new router modem, hoping that would help. It didn’t. Then I bought 2 new cameras, and they wouldn’t connect either. The products worked very well initially, for probably over a year, and then only the cameras stopped. I will throw out the other products. I’m done with this company. DO NOT BUY FROM SIMPLE HOME OR XTREME!!!

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I bought the Simplehome plug last year. It was difficult to get connected to my router. I had to try it from the beginning at least 6 times. Problem may have been that my phone was connected to the router at 5Ghz and the plug only works at 2.4Ghz. Shouldn’t have been a problem but I got it to work when I switched my iPhone to 2.4Ghz. The schedule program will turn on the plug at the correct time but it doesn’t turn off when it should. It turns off early or not at all. It can shut off many hours early not just by a few minutes. It also won’t allow a time period to span midnight it gives an error. It works okay if turned on/off manually. You have to press login twice then select a few more buttons and wait for it to connect before being able to turn on/off. You can leave the iPhone program running, it will crash making you login again if you later try to run the program. I wish I had never purchased this device. There has not been any updates or bug fixes in more than a year so they don’t seem to want customers to be happy.

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I am a rather tech savvy person and must warn you not to purchase these products. I have a camera from them and when trying to add to the app, so I can actually use the camera, the qr screen shows nothing. The application has all necessary permissions and still does not work. It will not let you add a device whatsoever. If updates are released that make this product usable it would be a good bang for the buck. Otherwise do not buy.

There is no way to set your time zone for the scheduling and the default is set to Greenwich Mean Time. A five hour difference for me. Central Time Zone. I figured it out when I woke up at 3am and the light was on. It was scheduled to come on at 10 for an hour or so. I kept playing with times until I hit on the 5 hour difference. So now it works great! Just add 5 hours to any schedule. I am using the plug and light. For the price I paid it is a bargain.

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Why have you not made any updates in over a year? Clearly this is long over due. There is much potential in this product yet since I purchased my macro some time ago, there has been a steady decline in its stability to now it does not even have a recognizable WiFi signal transmitting from itself so as to re-establish a new setup. If your company is out of business, just say so, so that we may move on.