Shuttl - Daily Office Bus

Shuttl has come as a great boon for those like me who find cabs too expensive and buses too crowded. The vehicles are mostly nice and I would like to commend Shuttl for providing the mid sized Tata and Leyland buses which are spacious and have very nice seats. I request Shuttl to move away from the Tempo Travelers and the Force mini vans which are very cramped and have tiny seats. I would like to suggest to the developers to rethink the navigation on the “Cancel/reschedule” option. While Cancel is intuitive, the reschedule option could lead to a screen that shows all the possible ride options and let’s me choose either an earlier or a later ride. The last thing I want is to cancel an existing ride only to find that my target ride is also full! Please don’t assume that the only reason I reschedule is because I’m going to miss my current ride - I could equally well have finished my day’s assignment ahead of schedule. Thanks.

ask user to change the rating

Their customer service is the most lousy customer service I have ever come across, I lost something on the bus and they failed to even connect me to the bus driver. 2)I renewed my pass but my old rides weren’t transferred to it at all. I wasted over 2000 rupees on my pass rides but still seeing the pathetic bus services and rude drivers and pathetic customer service, I thought of trying it again to get my money worth back. The driver today is driving below the speed of 35 and I will be super late for a very important meeting, which I would have been able to attend even if I left 45 minutes late than I did today by any other means of transport. The customer service isn’t replying too. Their business and money is short lived because they don’t know how to take care of their customers. Please don’t invest into these scams, don’t buy passes and don’t even expect the customer care to help you. UPDATE: only when I thought things will get better after their assistance- customer care send only one reply - I would be glad to assist you but no response after it. My driver took a wrong turn on the route he apparently goes on everyday, said he has no GPS, and now I am on a one hour delay, they also unjustly charged me 25 rupees on Paytm which I noticed and I wonder how many times they do that, would request everyone not to add your wallets on it. It is the most pathetic app when it comes to customer service

The only challenge is they cancel your ride just half an hr before the ride is scheduled. This has happened with me 2nd time that the ride is scheduled at 8.46 AM and I receive a msg at 8.15 AM that the ride is cancelled which is totally disappointing since you have planned your day according to the shuttl reaching time. Especially in the morning when you are in hurry you do not tend to check the messages and suddenly when you are on your way to the stop you check your msg and the ride is cancelled. Apar from that I have been using shuttl since couple of weeks now, which I find very convenient mode of travel and appreciate the services. They need to improvise on the cancellation part and instead inform 24hrs before cancellation or ensure an alternative for the same. Also there is one more thing I’d like to put through is if there is a rider at particular stop, there should be some way to contact the rider if they are coming or no since they already have a track of how many riders are boarding on a particular stop since even if you are late for 3 mins it does not wait and in a city like Mumbai traffic is uncalled hence a rider can get late for 2-3mins “SOMETIMES”. Look forward that the above is taken into consideration. Thanks

ask user to change the rating

This is fantastic service undoubtedly. My travel become much easier now. Here is my honest feedback. This might look harsh but not really. I’m giving this feedback because I don’t want to go to office late. I hope you guys understand. This app is not responding at all to view my rides and to book a new ride in peak hours. And also it is not showing the current location of the bus and on the map. I thought my trip will be cancelled but I waited for sometime and looking at each bus number then finally it came. And one day I booked a seat for 9:20 AM, I got a message at 9:30AM saying that your trip is cancelled. Again I booked a seat for 9:40AM, I got message at 9:50AM saying that your trip is cancelled. I was just standing on the road. I reached customer care (another pathetic service) they said bus break down. You guys could have given me earlier information about cancellations then I would have looked for alternatives. How can two buses be breakdown at the same time. Are you guys not checking the buses until starting time? Are you guys running poor conditioned buses? And one of the bus doesn’t have the curtains inside, so I was unable to sit at the window seat because of the heavy sun light.

ask user to change the rating

To start with how it came to Hyderabad and took over other commuting services. I used to travel to Office using a third party Commute service called “COMMUT” for more than 2 years. SHUTTL came to Hyderabad in 2018 and took over COMMUT by acquiring their business. Shuttl was okay for the first few months (the number of cab cancellations was innumerable). And now since a month, Shuttl stopped coming completely and have removed the route without any intimation. I stay 35 kms away and commuting is the biggest challenge everyday. We’ve been regularly following up with SHUTTL everyday to rearrange the cab in our route, but they give bloody stupid answers saying “sorry for the inconvenience, we are unable able to find any vehicle and we cannot provide cab in your route.” Such stupid, dumb and irresponsible customer service and they have entered Hyderabad only to show off and do nothing. They’ve been providing services for the first 3 months in Hyderabad and later kept removing the routes completely. My friends and colleagues have faced this too and their feedback is the same - Pathetic. Horrible horrible horrible service. Not recommendable.