ShopWSS

I ordered a pair of shoes a while back from the actual website, not this app, & i haven’t gotten them yet, which is fine. But i wanted to check the tracking, so i tried logging into my account, but it said that my email/password was incorrect, which it shouldn’t be, because i had it saved on my phone, so all i had to do was put in my fingerprint. so since it wasn’t working, i tried to reset my password, & i did it MULTIPLE times. i didn’t get one email, except for the ones they send out. i’m wondering why i can get those emails , but not my reset password emails. i’m very disappointed & i’m worried my shoes are not going to come, so i feel like i won’t get my money back, bc i have no confirmation email that i bought them, i have no corder number, nothing. if SOMEONE could help me with this, that would be great. otherwise i want to get my money back.

It’s a great app, I love all the difference variations of shoes they offer. However it can get really annoying if, let’s say I see a pair of shoes I like, I’ll click on it and look at the shoes no problem. Now, the problem is going back, let’s say I want to go back to my previous page and continue shopping, THERES NO BACK BUTTON! So what do you do? You have to start ALL over again and try to find where you left off. That little thing can become quite frustrating. I’ve deleted and re-downloaded the app about seven times simply because I get tired of having to start over ALL. THE. TIME. Please fix this. Please add a “back button,” so I can continue shopping from where I left off. Thank you

ask user to change the rating

Why is there not a Back or Continue Shopping button on the app?! When you view an item or Add to Cart, you’re trapped on that page and have to start all over with your search by going back to the menu. When you’re in the pagination 6 or 7 pages deep, it’s beyond annoying to have to start all over again ever single time you view an item. What’s the purpose of a personalized app when it doesn’t secure your shopping cart items?!?! I had to step into a meeting and came back to check out only to see my 8 items gone?! I spent three hours putting them in because of their stupid app that doesn’t let you go backwards. They need to sue their developers for damages because I can only imagine all the money they are losing by this wonky app. This is actually the first time I have ever written a review in the App Store or even Yelp. It’s beyond annoying to see such poor programming and user testing.

ask user to change the rating

ARE THEY GOING TO UPDATE IT!! It needs more work if you try to shop on the app you can’t go back to your previous page. So you are basically stuck looking at that page or starting from zero. When you click shop it’s not even aligned with your screen it looks smaller for some reason. The last thing about this app is that IT NEVER UPDATES THE POINTS IN YOUR REWARDS and that is so frustrating because you go shop thinking you have points and you don’t and the. When you actually shop it’s stuck and doesn’t update from your last purchase. So, finally why am I buying from you guys if I’m not accumulating points to get $10 off many next purchase. In that case I can go elsewhere. Bye.

response required

Ordered shoes and they charged me when I went to track them nothing!!! I did a live chat with Nancy which by the way is a total flake. Told her I was charged and could show proof and she lied and said it’s preauth when clearly it’s not when it was taken out of my bank so I told her I’ll send you a picture and told her the exact charge and where it came from and then she says we don’t ship on weekends and ends the chat I’m so beyond mad 😡 not one place I’m the site does it say we don’t ship on weekends long story short if I don’t get my shoes that we’re well over $140 I will be contacting a lawyer!!! This is not how you do bossiness!!!!