Shopify Ping

Shopify Ping lets you use the power of chat to grow your Shopify business. Build customer relationships, collaborate with your team, and manage your marketing from a single app – for free. PROVIDE A BETTER BUYING EXPERIENCE Customers who chat with a brand are nearly three times more likely to complete a purchase and half as likely to return their order. Use Ping to: • Save time by managing customer conversations from different services within a single app • Send products, discounts, and new orders from your Shopify store directly inside conversations with just a few taps • Set hours of availability and manage automated messages while you're available or away • Support your customers effortlessly and turn conversations into sales Ping connects with popular messaging platforms so you can manage all your customer and team conversations from the convenience of a single app: SHOPIFY CHAT Shopify Chat is a free tool built by Shopify that lets visitors chat live with you while they’re browsing your online store. APPLE BUSINESS CHAT Let customers contact you with the Messages app on their iPhone, iPad, or Mac. With Apple Pay, they can even complete purchases without leaving the conversation. FACEBOOK MESSENGER Chat with Facebook users who message you through Facebook Messenger. WORK SEAMLESSLY WITH YOUR TEAM You can also use Ping to collaborate with your team, strengthen customer relationships, and deliver improved shopping experiences through chat. Shopify Ping is designed exclusively for use with your Shopify store. --------- FEEDBACK & SUPPORT For 24/7 support visit the Shopify Help Center: help.shopify.com