Shell: Fuel, Charge & More

UPDATE: Shell has resolved the Fuel Rewards branded credit cards issue. You can once again add your Fuel Rewards card to Pay & Save. Great app once again! This app WAS amazing when I was able to use my Citi Shell | Fuel Rewards branded credit card with it. With the v1.1.0 update they added the ability to add the Shell cards as payment methods and everything was awesome. Then out of nowhere they updated the app and removed the ability to use Shell cards. And if you were one of the few that added it prior, it is now disabled and they remove your Shell card from your account. If you are a Shell card holder then I do NOT see a point to use this app and wouldn’t recommend it. Like I said this app WAS amazing but they killed it for their loyal fan/customer base. Very sad, hope they will fix things soon.

Most apps do nothing but notify you of worthless information. Offer no savings that benefit user just a way to unload junk. Not this app, the product they offer is one we are stuck having to use. If people would demand they wanted the available resource/technology to power our vehicles and replace oil. This app gives minimal true savings which is something no other big oil company has ever done. Any person who drives a vehicle or purchases gas for anything used at home is not using this should not complain or so wealthy saving money isn’t a concern to them. If you hear anyone complaining about price of fuel or the true fact few are benefiting and manipulating fuel prices anytime they chose. Sudden overnight increases along with the ridiculous 0.9 added in every gallon has very little to do with the instant increase. If price per barrel drops over night you don’t see stations immediately lowering pump price. That gas was bought at higher price. However over barrel increase you bet local stations quickly increase. Even though gas in hand inventory was purchased at lower price. So use this app and take the little benefit along with convenience of savings. It adds up to a lot over time.

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I actually genuinely enjoyed the app at first. Quick payments, quick to work, linked to fuel rewards, and impressed many friends when I initially used it. However, they took off the payment options for credit cards and debit cards and has been a couple of weeks since they took it off with the only option being a shell branded card (typical) and limited paying options like Apple Pay (which doesn’t work) or chase pay specifically (being the only bank option I’ve seen on the app so far). Then, I read the reviews and I’ve noticed that the shell branded cards aren’t even connecting to the app. There is also a promise of there being more Payment options in the future with the words “coming soon”, but there is virtually no communication on the updates, a date, or why they took off the payment options. Not even the website on the app has been updated. Very disappointing and left with a useless app with the only hope of any updated or progression being “coming soon”.

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I can’t believe She’ll is even allowing this app to be downloaded. If I were the Shell CIO I’d be embarrassed! I downloaded the app and tried to put my Shell card in as a payment option. When the Shell app tried to validate the Shell card, the process didn’t complete. I called Shell customer support. The first attempt, I was transferred to the Shell credit department to look into my Shell app. I called back and explained I don’t need to look into a credit app, I need help with the phone app. And they transferred me to Exxon (yes, they really did that). I called again and spoke to a supervisor, who also sent me to the credit app department. Called again and I think I got to their app support folks (finally) who said this was a KNOWN ISSUE WITH THEIR PHONE APP!!!! Are you kidding me? They know their app doesn’t work but they still allow people to download it? If I did this at my job, I would be fired (Yes, I lead IT). If I were their CIO, I would be so embarrassed that I would have no choice but to quit! I’m now a Valero Gas customer going forward. How can you trust a company that knowingly frustrates their customers?

I would love to use this app to avoid skimmers and also speed up my time at the station however it never recognizes a station that I visit. I do get the option to report the station as missing however until today it wouldn’t even provide the coordinates of my location. Made sure I have the updated version of the app and have been sending to Shell. Customer support first kept telling me the station wasn’t Mobile ready but would give me the exact same address that I was at stating that station was ready for app use. Tonight I was told that I needed to have version 1.1.1 and that’s not even avail from the App Store. I’ll rerate once I’m able to use the app and Shell gets better customer service to handle these issues.