Ratings & Reviews performance provides an overview of what users think of your app. Here are the key metrics to help you identify how your app is rated by users and how successful is your review management strategy.
Today’s equipment owners and operators expect greater service involvement and asset visibility. ServiceMax Engage is a turnkey, consumer grade mobile customer experience application that allows end service customers to: LOCATE & UPDATE ASSETS • Use tags for your most frequently used assets • Utilize your current location • Scan a barcode or printed text • Browse assets by location • Request updates with missing/corrected asset data SIMPLIFY & SUPPORT THE SERVICE PROCESS • Request technician visit • View upcoming appointments • View asset service history • Receive real-time notification updates REQUEST & RECEIVE REMOTE SUPPORT • Access Chat Hotline for Expert Guidance • Access Product Manuals and FAQs Engage complements Go, the ServiceMax mobile app for field service technicians.
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