SEPTA

This app is good but could use some improvements. The main improvement being mobile ticketing. This would improve using septa significantly: It will allow customers to purchase tickets anywhere at anytime It will reduce lines at ticketing kiosks and booths It will save time for the employees who sell and check tickets in trains as less people will have to purchase tickets in the train Here’s one way this could be implemented: The app would allow customers to buy tickets between two stations. Once a ticket is bought, it would be stored in a “wallet” tab. When the ticket is about to be used, it can be “activated”. An activated ticket can be used, but they will expire after 2 hours. When a ticket is activated, it’ll show up in an “Active Tickets” tab. Clicking on this tab will display the origin and destination of the ticket. It will also show the date, the current time (including seconds) and how much time is left until the ticket expires. The live time and date counter ensures passengers can not get away with screenshotting or screen recording an old ticket. This system is an adaptation of the mobile ticketing system conducted very successfully by NJ Transit for the past few years.

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Lots of good ideas here, and fantastic that real time is really real time pretty much everywhere, but so frustrating that the schedule times when you save things to Favorites are wrong!! BSL times are correct when you search the schedule, but wrong in Favorites (Ellsworth Federal to City Hall times are 3 or 4 minutes off). This makes me doubt the other schedules and doubt the app. The schedule part of the app is clunky and sometimes the searching doesn’t work, so I’m stuck with having saved my favorite routes. You can’t reorganize Favorites. So you have to think about the least important route and do that first and then work up to most important, and redo it if you add a route (because the Favorites tiles are so large that you have to scroll down to see them...I really liked the simple and easy single lines that appeared in the old app). Why doesn’t the map view show my location? It’s really hard to orient yourself when looking at a bus location on a zoomed in map.

The app for the most part is great but for the bus route 40, most of the tome the buses are no where near the time it says it should be like in the morning. There is 3 buses that are either or late and never on time. I think that the app should tell you if the bus is early or not and the late time needs to be more accurate. Then also the next time arrival needs to be improved because when a bus is running late, it often doesn’t come back on the list after its scheduled time and you can’t track it no more. The last thing that needs to be improved is when you pick the stops. The stops take a long time time to load and typing in the stops name, most of the time doesn’t work which didn’t start happening until the last few updates.

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So I live near the Lansdale/Doylestown rail. I decided to take the train down to 30th street to meet my brother, as the timing worked out perfectly (departed at 5:10 and was bound to arrive at 6:05). I ended up taking an Uber down that night. What happened was that I arrived at the station on time at around 5, and ended up waiting 20 minutes at the station. When I checked the board that’s already there at the station, it said the next train was at 5:19. I thought it was no big deal, but then the train never shows up 10 minutes later. I check the app, and the screen read that INSTEAD of the 5:10 train showing up, it ended up saying that the next train was at 5:40. I have never been more frustrated at the app for making me late for both dinner and for a show. Please at least have some push notification for when the train decides to just not show up.

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I’ve used the SEPTA app since it was originally released. With the new fare system, someday the sap will (can) replace the MasterCard physical (fiscal) requirement. With that being stated; the most important feature of the app is the schedule(s) correlated to departure station. Simply put, they cannot be depended upon for meaningful arrival/departure of the respective train. Most days, weekday schedules are predictably two to three minutes early. Weekends; good luck? Two trains on the MFL should have passed and not one or any delay reason presented. I am indeed writing this review waiting for the expected next train and not holding my breath for the fear of death. Not sure if the app itself or it exposes a weakness in the system. I would not rely on it for a timely arrival; it may cost you <fill in meaningful thing here> ~ RCM