Sephora US: Makeup & Skincare

BEST SHOPPING APP EVER!!!! Everything I need and want is soooooo easy to order! This is is BEST online shopping experience I've ever had! Easy to mark FAVS and add and edit your cart...unlike the nightmare mazes some stores force you to crawl through when you want to get in and out. And if you have some time read, watch videos learn new techniques, styles and literally "wander and window shop!" It's that shopper friendly of a site! I can research and review innovative....or just plain fun....new products!! And keep my makeup tower well stocked with my all time ab-fab favorites!! And I LOVE ALL OF THE SAMPLES AND PROMOS/REWARDS for shopping!!! I feel like a kid in a candy store!! We all like to feel like we are getting a little fun something extra! And plz plz plz don't forget to watch the FREE tutorial/videos from professional makeup artists linked right from the sight. They are sooo much fun and valuable information considering they are professionals!!!! There is also a concierge number you can call for advice and or help. GREAT JOB SEPHORA!!!

I’ve used this app for years to shop online and overall it works very well. I love that I can save my products in a loves list and that it saves all my past purchases from both online and in store. The live chat feature is fun, I love answering questions and interacting with other girls who have similar interests. However it’s always been a bit glitchy for me. Every time I answer a question, it kicks me back to the top of the list so I have to scroll down every single time to see other questions. It’s always done this for me which is super annoying. It also has a tendency to suddenly zoom in while in the chat. I usually can double tap the screen and it will un-zoom but after the most recent update, that stopped working. Now I have to close the chat completely and re-enter for it to display normally. I wish they would fix these bugs to make it more enjoyable. I’ve also never been able to figure out the online community tab. It has never seemed very user friendly for someone who isn’t familiar with that part of the app.

Love the app. One of the best shopping apps generally. Two complaints, which is the 4 stars, is when looking for foundation or lip colors etc. you have to click the colored square without an option of seeing also or in lieu of the name of the color. For example, if you’re looking for a specific colored lipstick, you click through the squares of color to find the name. Searching the name of a specific color doesn’t always work. The second is sometimes the “try on” live, the color looks totally insane And not at all what it really looks like in person (because it looks truly. Crazy). Or, on the other hand, if you use a model,it’s very difficult to even see the product preview. For example, highlighter, eyeshadow or liner, and blush are really difficult to see. the existence of swatches and the try on option is great, I just wish it was tweaked a little. That definitely sets it apart from the Ulta app, which 9/10 doesn’t have any swatches in their product description. But the do let you filter by name. That’s it. Otherwise. Great app. Love Sephora!

App works decently well while in use. But it drives me nuts that if I switch apps even briefly, when I return to Sephora, my search/displayed item has been cleared and I’m back on the home page every time. That totally stinks for multitasking, which is all I’m ever doing on my phone. Also, I totally agree with another review which suggests better options for viewing the names of different product colors without having to click through each one. Similar issue in the review photos section: you are given the option to filter user photos based on the product color, but often only the color descriptions (I.e. “warm dusty rose”) are displayed here, not the actual color name. If the colors do not have descriptions, then no text is included and you’re forced to guess which color is which. There could be a lot more organization surrounding product colors in general; often I’m looking for something in a specific color family, so improved search/display features on that front would be helpful. Other than that, I haven’t had too many issues with crashes/glitches or functionality.

The app is very user friendly and comprehensive. It’s full of lots of special features but I mainly use it to shop and read product reviews. Unfortunately these days new products may have plenty of reviews—more than you’d expect at that point—but they’re all or almost all from people that have been given the product for free in exchange for feedback. For one thing, I see a lot of the exact same words/phrasing on many different products making the opinions feel like canned responses. Also, without knowing who is providing the product and for what reason/program it’s being provided by and what the relationship/role of the reviewer is to them, I can’t help but be skeptical and wonder if their glowing reviews are actually provided so as to obtain or “earn” more free products. Also, like another reviewer mentioned, I really hate that they removed the Q&A feature on each product’s description. That was often very helpful when the descriptions were too short and uninformative.