Ratings & Reviews performance provides an overview of what users think of your app. Here are the key metrics to help you identify how your app is rated by users and how successful is your review management strategy.
Self Service Elite is the app for customers have subscription to BMC Remedy as a service. This app is for customers with Elite service level. Customers can use the app to look up how-to knowledge articles, common IT service request, submit and track help desk tickets. Customers need to obtain account login information from BMC customer service.