Seated-Rewards at Restaurants

I am glad that they listen to their customers. The last update is awesome as you can verify the spend by taking a picture of a receipt. No need to link a card anymore which makes it much easier to use. It’s very convenient and easy to use. They also been adding many new restaurants so there are many choices. Their customer support are very friendly. They reply quickly and are super nice. They try their best to help you and make sure you are happy :) good to see such amazing customer service. I have been a seated used for a while. Using the rewards, I no longer pay for my Uber! It allows me to try new places which is quite awesome as I got bored from the same places I used to go to. The search and filter have been very helpful in narrowing down what I want and the cuisines I like. The only reason I give it 4 stars is I wish if they can add more recommendations. I hope they add this feature soon. Keep up the good work! This app is awesome especially after the new update. Glad you listened to the feedback and quickly released the feature we all wanted! Happy eating! I hope you discover new places and enjoy using this app the same way I do. So far I made over $300 in rewards!!! I am trying to hit $1000 🙌🙌 The rewards quickly add up especially if you go to places with higher rewards. Keep them coming!!

So I’ve had this app for a while now and have received two $50 gift cards for Lululemon. It’s awesome that when you spend money that you would have spent on food anyway, you get money back to spend on other things like clothes, Uber, Starbucks, etc. A few problems I’ve had, when you eat with other people, only one of you can upload the receipt, which is really annoying especially if we have a really big bill and both want points. Also sometimes there are purchase minimums and it’s hard to meet them at smaller restaurants especially if you get something like a lunch special. Many of the restaurants are only in Manhattan, with almost nothing in Brooklyn, especially south Brooklyn. A lot of the restaurants are pricy and are bars, so I as a 18 year old don’t have as many options. One glitch that I wish they could fix is when you are looking at restaurants through the map or a list, when you press to go back it brings you back to the home page, not back to the map or the list, so you have to start all over again. These are just a few suggestions, it’s a pretty cool idea otherwise. I definitely recommend it if you live in the city and eat out a lot.

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This app used to be better until it implemented the "minimum purchase" rules for each restaurant. I'm one person, and even with an app, entree and drink I sometimes don't reach $75 at a restaurant. The purchase minimums defeat the purpose of the app. Also the reservation times are never accurate. If you book a time, there's a 50% chance you'll get a text from the app like 10 minutes before reservation time saying "we're sorry, there are no reservations available at the time you selected" even though the app (a) listed the time available, and (b) approved the reservation booking. I'd give the app 1 star but the gift card reward did work once (but that was before the purchase minimums were implemented). There is also some serious false advertising after the update: The rewards on the app say ~$20 reward except not a single restaurant provides a $20 reward, or $19, $18, $17....you get the idea. The highest reward is $15. No restaurant yields $20 and certainly nothing over $20 (hence the false advertising of the ~$X). So go in knowing you will need to spend $60-80 bucks in restaurants (not nice restaurants either) in order to get a $5-$15 reward. App legal team needs to review the false advertising issue.

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Concept is great but the first time I used this app to make a reservation, they confirmed the reservation the night before but then canceled the reservation last minute (an hour before we were scheduled to dine) with just an email, even though they were communicating though the text message system prior to that. I didn’t see the email in time. When we arrived at the restaurant, the restaurant was completely blindsided and did not have our reservation in their system and said that Seated only notified them of our reservation a few hours before we were to dine even though we made the reservation the night before. Thankfully the restaurant accommodated us anyways otherwise our big group would be stranded in midtown NY trying to find seats during peak hours (which is impossible). Now I have no way to submit our receipt for the cash back, which is the only reason I used this app anyways. If you want to have any certainty in having your reservation be confirmed try other apps like Resy and Opentable, which I’ve never had a problem with.

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I went to brunch with a group of friends. I decided to use the app for the first time as a "walk-in". I booked the walk-in, but didn't realize I needed to change the number of people in my party until after I booked it. Apparently it's impossible to edit your booking after you make the booking, but in theory it shouldn't be in issue for a walk-in since we didn't need a reservation. We ate our meal and I paid, sent them the receipt and the next day they rejected my reward saying I didn't book the correct amount of people that was actually in my group. I tried to reach out to themto explain the very minor error I made and the flaw in their app, and there was no response to the chat feature in the app. I emailed them and they responed 4 hours later, restating why is was rejected without actually suggesting how to resolve the issue. After a few back and forth a, they just said it's impossible. The app is a scam, customer service is unresponsive and if they do respond they're absolutely not helpful. I still haven't received a response in the chat app...