Scoop - Workplace & commute

The app has tremendously improved over the months. I like the notification part because at times with a busy schedule I might forget to book for a slot in a day. I like the aspect of meeting fellow commuters and learn about the various industries and my local area as well. Since most of the commuters are working at companies that drastically reduce the fear of commuting with a complete stranger. I have tried both driver and rider sides. As a driver I find the route matching reasonable but at times not desirable. I know folks from my own company who use the app for the similar route and the timings, but the app would still not match me with them. As a rider, the issue is when a driver cancels on you and that too just a few mins before the pick up or drop off time. The app should change the cancellation window policy giving enough time to find another ride and giving an option to change the time window to later for the same slot if there are drivers available. Also, being a parent I feel that the evening window can start at 3 pm so that parents can still use the service if they have kids to pick up from schools. Overall, the rate is very reasonable for my route and a lot better than any public transportation available in my area. Would highly recommend to use the app. It does the job well.

This app is a great idea of daily commute. However, they have just started and there is limited choices on what times you can choose and limited chances you can got matched up. Sometimes there is no shows which I believe is due to irresponsible drivers but they will give you 5 dollar credit for any no shows. Overall I love the app but I hope they can publish more time. My shift starts at 6 and ends at 2 but there is no car pool option at 2 :(. Also I believe some of us have weekend shifts so I hope we can get weekend carpooling too in the future. ---------Update------ It seems like the app is losing its users. I can not get carpool for the recent couple weeks or even if I got matched, the driver will cancel immediately for no reason. Once I got matched, I had another no show no call and I need to call Uber instead:(.

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This app is definitely rider oriented. You get picked up at your house & for a modest fee dropped off at work. However it treats drivers as disposable. I have a 35 mins commute & the app will send me to someone 35 mins away from my house with another 40-45 minutes drive to the person’s work.. doubling my commute is just not sustainable. Riders cancel & drivers get nothing. Today one canceled at 4am for a 6am ride. I just have to drive empty. No way I can find someone in such short notice. I started not signing up because I feel the service i provide (I’m not a Uber driver , I’m a guy with a job & just a person trying to make a difference) is not valued & im exhausted from driving around. The $11 you get as a driver is no longer worth it especially when it adds an hour to your commute. It’s sad because I love the idea of taking cars off the road & meeting fellow professionals in my area.

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The app is way too rigid and lacks transparency, I prefer Waze carpool over this. - There's no way to see which drivers are available. Thus unable to figure out the likely hood of getting matched. - No way to set more granular time windows, in high traffic cities a difference of 10-20 minutes can make the difference between a long commute and a reasonable one - very rigid windows for scheduling rides. For morning rides, you're informed after 9 pm which is too late when trying to arrange alternative transportation. For evening rides, it's after 3pm on that day, which again makes it hard to make suitable arrangements. If I won't have an evening ride that day I would just opt to work remotely that day but there's no way to plan ahead with scoop. - sometimes the drivers that pick me up complain that they have to go way out of their way, which speaks to how bad the matching algorithms are. - unable to schedule rides after the cutoff, if your schedule changes then you can't change/update the window for carpooling after the cutoff - unable to see driver schedule to respond properly. If I knew I would have a match if I added 10 minutes I would gladly do so over not having a ride Would definitely want to see more transparency and less rigidity for scheduling rides. Overall a very bad experience for riders. But at least the UI is nice? ¯\_(ツ)_/¯

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Scoop had a driver reward program a few weeks ago which is if you drive more than a certain amount of time, you’ll get extra reward. I drove 7 times that week but didn’t get corresponding reward. I asked their customer service, she said the reason is because I chose my rider from the short list instead of schedule my trip before the deadline. This doesn’t make sense at all. They didn’t mention this rule on the poster of the driver reward program. In addition, I don’t see why it matters how I create the trip. The reward is only 10 dollars, it is not a big deal. It just makes me feel I was fooled. It looks like Scoop does not care their users at all. I said I want an explanation before I resume using Scoop. 2 weeks passed, I didn’t receive any response. I am going to uninstall Scoop due to this unpleasant experience. Well done Scoop, you just disappoint one of your user.